200+ applicants

Company

NextGen Healthcare · 2 days ago

Collection Services, Representative I

United States

Full-time

Remote

Entry Level

1+ years exp

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AnalyticsElectronic Health Record (EHR)

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Responsibilities

Receive incoming calls from clients and/or internal teams and determine action to be taken as the first level response.

Resolve simple client requests such as providing account documentation, copies of invoices, billing statements, or various account documentation.

Provide miscellaneous information that may be needed for vendor set up such as Tax ID number, vendor number, and/or contact information.

Escalate more complex client billing questions, issues, and disputes to next level collections and/or cross functional teams utilizing Salesforce work ticket process.

Initiate first ‘soft’ contact with business to business client regarding outstanding account balance and request for payment via phone, email, and/or internal systems.

Prepare standard department forms and documents related to account contact, transaction, and/or status.

Participate in ad-hoc projects, as assigned.

Qualification

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Collections ProceduresMicrosoft Office SuiteSalesforce

Required

High School Graduate or General Educational Degree (GED).

6+ months of experience in a customer service or call center or related field.

1+ year experience in collections, billing, or call center or related field.

Knowledge of: Collection procedures and best practices.

Knowledge of: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with intermediate skill level in Excel.

Skill in: Customer services, managing etiquette during all client interactions, excellent communication (written, oral), organizational skills.

Ability to: Navigate multiple systems to track and document tasks, status of assigned work, and communicate with clients and internal teams.

Ability to prioritize workload, meet deadlines, and multi-task while maintaining attention to detail.

Ability to work in a team environment employing a hands-on approach with colleagues at all levels of the organization.

Company

NextGen Healthcare

Glassdoor

2.9

NextGen Healthcare offers a range of software, services, and analytics solutions to medical and dental group practices. It is a sub-organization of Quality Systems.

Founded in 1974

Irvine, California, USA

1,001-5,000 employees