Soleo Health · 4 hours ago

Collection Specialist

Norcross, GA

Full-time

Remote

Entry Level

$20/hr - $23/hr

1+ years exp

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Responsibilities

Researches all balances on the accounts receivable and takes necessary collection actions to resolve in a timely manner

Researches assigned correspondence; takes necessary action to resolve requests

Routinely reviews and works correspondence folder requests in a timely manner

Makes routine collection calls on outstanding claims

Identifies billing errors, short payments, unpaid claims, cash application issues and resolves accordingly

Ability to identify potential risk, write offs and status appropriately and report and escalate to management on as identified.

Researches refund requests received by payers and statuses refund according to findings

Identifies issues/trends and escalates to Manager when assistance is needed

Provides exceptional Customer Service to internal and external customers

Must be able to communicate well with branch, management, patients and insurance carriers

Ability to perform account analysis when needed

Using portals and other electronic tools

Ensure claims are on file after initial submission

Identifies, escalates, and prepares potential payor projects to management and company Liaisons

Write detailed appeals with supporting documentation

Keep abreast of payor follow up/appeal deadlines

Qualification

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Collections experienceHome Infusion experienceHCPC coding knowledgeMedical terminology knowledgeCPR+ systems experienceMath skillsWord experienceExcel experienceOutlook experience