51 applicants

Company

Original Job Post

InteLogix · 2 days ago

Collection Support

United States

Full-time

Remote

Entry Level

$16/hr - $16/hr

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Business Consulting and Services

Actively Hiring

Insider Connection @InteLogix

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Complies with all specified FDCPA, state and city laws and provisions, as outlined in the InteLogix Compliance with FDCPA and State Collection laws Statement, the Collection Excellence and System Training programs and the FDCPA Test

Assists Managers on special projects

Handle inbound calls

Taking payments on customer wireless, wireline and connect accounts

Managing customer accounts by sending invoices, setting up autopay and ensuring the accounts do not get suspended

Corrects any deficiencies or oversights as outlined by management and/or quality control

Maintains good public relations

Adhere to Company attendance, punctuality, and meal and rest break requirements

Maintain concentration and focus in order to meet performance goals

React positively to an ongoing, changing environment

Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals

Maintain good working relationship with assigned supervisors and coworkers

Work safely without presenting a threat to self or others

Perform additional duties as required by management

Qualification

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Basic mathematical conceptsComputer/technology savvyCustomer experience communicationProblem-SolvingSuperb attendanceCall Center ExperienceCollections ExperienceCustomer Service

Required

Must be 18 years of age or older

High School Diploma or equivalent required, BA degree preferred

Excellent communication, both written and oral

Ability to apply basic mathematical concepts

Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions

Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone

Superb attendance, so you can be there when our customers need us

Internet Speed of at least 10 MBPS download and 5 MBPS upload

Dedicated workspace free from distractions