200+ applicants

Company

Above Lending · 1 day ago

Collections Agent - Remote

United States

Full-time

Remote

Entry Level

2+ years exp

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H1B Sponsor Likely

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Responsibilities

Review and analyze delinquent accounts to determine the best course of action for resolution

Contact clients via phone and email to discuss their accounts and provide solutions for repayment and long term goals

Negotiate repayment plans with clients in a professional and empathetic manner

Document all interactions and agreements with clients in the company’s system accurately and promptly

Monitor accounts to ensure compliance with agreed-upon payment plans

Collaborate with internal departments, such as Customer Service and Special Handling, to resolve complex account issues

Maintain up-to-date knowledge of company policies, procedures, and regulatory requirements related to account resolution

Provide excellent customer service and support to clients throughout the resolution process

Identify and escalate unresolved issues to the Operations Manager when necessary

Participate in team meetings and training sessions to stay informed about industry trends and updates

Qualification

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Account resolutionCollections experienceFinancial products knowledgeMicrosoft Office SuiteCRM softwareClient confidentiality

Required

High school diploma or equivalent; Associate’s or Bachelor’s degree in related field is preferred

Minimum of 2 years experience in account resolution, collections, or a related role within financial services

Strong understanding of financial products, services, and regulations

Excellent verbal and written communication skills

Ability to negotiate and resolve conflicts effectively

Strong analytical and problem-solving skills

Proficiency in Microsoft Office Suite and experience with CRM software

High level of integrity and commitment to maintaining client confidentiality

Ability to work independently and as part of a team in a fast-paced environment

Preferred

Associate’s or Bachelor’s degree in related field

Benefits

Considerable employer contributions for health, dental, and vision programs

Generous PTO, paid holidays, and paid parental leave

401(k) matching program with immediate 100% vesting

Merit advancement opportunities

Company

Above Lending

Above Lending offers easy and transparent tools to assist our clients in achieving their personal finance goals and gaining debt control.

Founded in 2011

Northbrook, Illinois, USA

51-200 employees

https://abovelending.com

H1B Sponsorship

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Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (1)

2022 (6)