National Service Bureau · 4 hours ago
Collections Manager
United States
Full-time
Remote
Mid Level
$60K/yr - $90K/yr
3+ years exp
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Responsibilities
Analyzes, evaluates, and reports on performance, service, KPIs and other metrics
Makes recommendations for action plans
Perform continued training and education
Implements call center and collection operational strategies
Provides daily personnel management and oversight
Conducts regular 1:1’s and annual performance reviews
Recommends changes to employee levels based on activity and performance
Enforce company policies and hold team members accountable
Qualification
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Required
Secure home office consisting of: Dedicated high-speed Internet (Cable, DSL, Fiber) with access via a hardwired connection (not wi-fi)
Internet speed required to be at 100 Mbps down, 10 Mbps up, and Latency of 100 ms or below
Dedicated space where others cannot hear voice conversations, is free from background noise and other distractions (ex. Office space, extra bedroom, etc.)
Clear and professional backdrop
3-5+ years in a high volume collections management
Experience in managing a remote team environment
Experience scheduling call center operations and running call campaigns
Excellent call center and/or collections management skills
Results oriented with the energy and ability to deliver results daily
Strong analytical and problem solving skills
Understanding of and respect for compliance
Positive attitude and approach
Ability to drive, encourage, and motivate a team
Willingness to exemplify our Core Values
Benefits
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Employer Paid Medical, Dental, Vision Insurance
Company Provides EAP (Employee Assistance Program)
Paid Vacation, Holiday’s, and Sick Time
Company
National Service Bureau
About National Service Bureau National Service Bureau (NSB) is a debt recovery agency founded in 1986 that specializes in subrogation and commercial collections.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dave Conyers
Chief Executive Officer
Brandon Conyers
Chief Operations Officer
Company data provided by crunchbase
