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Company

Original Job Post

TEKsystems · 2 days ago

Collections Quality Control Specialist I

Vienna, VA

Full-time

Hybrid

Entry, Mid Level

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Information Technology

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Responsibilities

To serve as an internal consultant providing quality control and support for Collections Counselors, Supervisors, and Management.

Monitor, document, and evaluate member interactions across multiple media to determine service quality (e.g., completeness, accuracy, compliance, etc.).

Analyze monitoring results and member journeys to deliver insights that streamline processes, improve operational efficiency, and enhance the member experience.

To provide broad organizational support and respond to inquiries and requests from internal customers within the Collections division.

Monitor Collectors Calls: Reviewing recorded calls to ensure they are following all regulations and compliance items.

Expectations: 3-5 calls per hour to review roughly.

Admin Support: Assist teams with general questions, monitor emails, team meetings, etc.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

CoachingConsultingCross-Functional CollaborationProject ManagementProblem-SolvingLeadershipTeamwork

Required

Experience in work which displays increasing levels of responsibility and/or authority

Experience in work as a facilitator, trainer, development coach and/or internal consultant

Experience in working and participating in cross-functional, multi-dimensional teams and projects

Company

TEKsystems

Glassdoor

3.9

At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,

Founded in 1994

Hanover, Maryland, USA

10,001+ employees

http://www.teksystems.com

H1B Sponsorship

TEKsystems has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (16)

2022 (23)

2021 (45)

2020 (48)