Mission Lane · 7 hours ago
Collections/ Recoveries Account Coordinator, WFH
Missouri, United States
Full-time
Remote
Entry Level
$18.07/hr - $18.07/hr
1+ years exp
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Responsibilities
You'll drive forward our mission of enabling financial progress by serving as the voice of Mission Lane, via live customer phone calls in a virtual call center environment.
You'll spend the majority of your time each day speaking directly with customers who have fallen behind on their Mission Lane credit card payments, approaching them with dignity and respect, and helping them improve their financial health by negotiating payment or settlement plans.
Qualification
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Required
1+ year(s) experience in any professional environment where finding win-win solutions for customers is the number one priority.
1+ year(s) customer service experience, in any industry.
Sales experience and are comfortable negotiating.
Curious, use good judgment, and can quickly process situations to find solutions.
Great listener and find it easy to connect with others and build rapport.
Stay calm during conflict and recover quickly from difficult conversations.
Strong written and verbal communication skills.
Tech-savvy and comfortable learning new software.
Growth-minded, a fast learner, and use constructive feedback to learn and improve.
Adept at handling change and enjoy a fast-paced, dynamic work environment.
A private, quiet, distraction-free, interruption-free work area is required.
Fast, reliable internet service with minimum download speed of 80Mbps and upload speed of 8 Mbps is required.
Benefits
Monthly Wellness Stipend: $100 to use in any way that helps you thrive
Monthly Internet Stipend: $40
All IT equipment required for this role provided during your employment
160 Paid Time Off (PTO) hours
6 paid company holidays + 16 hours paid floating holiday time
Health, dental and vision benefits, with a 100% company-paid employee option
Paid parental leave after 6 months of employment
Flexible Spending Account for medical and childcare expenses
401k with company match
Company
Mission Lane
Mission Lane is a consumer finance company dedicated to helping everyone have access to fair and clear credit. It is a sub-organization of LendUp.
501-1,000 employees
Funding
Current Stage
Late StageTotal Funding
$675MKey Investors
Oaktree Capital Management
2022-06-15Series Unknown· $25M
2021-10-27Debt Financing· $150M
2019-09-17Series A· $200M
Leadership Team
Brandon Black
Chief Executive Officer
Henry Domenici
Chief Financial Officer
Recent News
The Motley Fool
2024-05-24
The Business Journals
2024-04-06
Crowdfund Insider
2024-04-06
Company data provided by crunchbase
