Brightspeed · 1 week ago

Collections Specialist

Charlotte, NC

Full-time

Remote

Mid Level

3+ years exp

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Responsibilities

Receive inbound calls from Brightspeed business customers for collections, payment arrangements, and simple billing inquires

Meet established collection objectives monthly

Collect and manage past due accounts for moderate to large sized business customers

Use various computer systems simultaneously

Build and maintain strong customer relationships and problem solve with the customer

Preparation of monthly collection reports and recommendations on credit memos and write off activities

Collaborate with sales, customer service, billing operations, and AR teams in reconciling accounts

Review and comprehend contractual agreements with customers that govern the servicing relationship

Qualification

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B2B collectionsFinance degreeTelecommunications experienceComplex systems learningRelationship-building

Required

3+ years of experience in B2B collections

Ability to overcome objections and offer solutions to resolve potential roadblocks

Strong interpersonal and communication skills. Able to communicate effectively orally and in writing with appropriate detail, judgement, and discretion at all levels of the organization including senior management

Relationship-builder and strong listening skills

Demonstrates competence, professionalism, and leadership presence: Is objective and free from undue influence; conveys sound judgment; builds trust; is collaborative, insightful, proactive, and future-focused

Well–organized, ensuring that all deliverables are met on time with excellent results and anticipates implementation or workload issues related to emerging developments

Demonstrates integrity and the highest ethical standards in all aspects

Ability to learn complex systems, process quickly and be able to convey that knowledge to others