Enchanted Fairies ยท 4 days ago
Collections Specialist
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ArtChildren
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Responsibilities
Engage in Customer-Centric Collections with customers in a pleasant and professional manner to collect outstanding payments while preserving the magical experience we offer.
Utilize your expert negotiation skills to discuss payment arrangements and solutions that benefit both the company and our guests.
Stay informed about state-specific collections laws to ensure compliance in all interactions.
Be a go-getter! Your ambition will not only help you succeed in collections but will also maximize your earning potential through commission incentives.
Work closely with team members and other departments to resolve disputes and ensure customer satisfaction.
Qualification
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Required
3+ years of recent experience in B2C collections with experience in the Medical industry a plus.
Excellent communication and interpersonal skills with a focus on customer experience.
Strong negotiation abilities and a track record of successful collections.
Familiarity with collections laws across different states, such as the Fair Debt Collection Practices Act (FDCPA).
Self-motivated and driven, with a desire to exceed goals and targets.
Benefits
FREE Medical, Dental, Vision & Life Insurance
FREE Employee Assistance Program
401k w/company match
Short & Long-Term Disability
Accident & Critical Illness coverage
Pet Insurance
Monthly Cruise/Cash Giveaways for Team Members
10 Days PTO
7 Paid Holidays
Employee Discount + Program
Competitive Pay
Profit Sharing