Foundation Finance Company Careers · 3 days ago

Collections Specialist

United States

Full-time

Remote

Entry Level

$21/hr - $23/hr

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Responsibilities

Performs outbound calls on past due customer accounts in efforts to resolve delinquency.

Recognizes delinquent, or potentially delinquent, accounts and assumes responsibility for attempting account resolutions.

Research delinquent accounts to determine best course of resolution actions.

Processes over the phone payments, including credit card transactions.

Provides relief options to customers encountering hardships in accordance with company policies and practices.

Utilize company resources to achieve one-call resolutions.

Proficiently relay information to customers relating to interest, statements, and other account questions.

Assists with overflow calls including (but not limited to) disputes, recovery, first pay, and bankruptcy calls.

Assists with in-office and administrative tasks as needed.

Other duties as assigned by management.

Qualification

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Computer skillsBusiness degreeFinance degreeCommunication degreeMarketing degreePersuasion skillsWordExcelTyping skills