Primary Services · 9 hours ago
Collections Specialist
Houston, TX
Full-time
Remote
Entry Level
2+ years exp
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Hiring Manager
Kamen Campbell
Insider Connection @Primary Services
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Responsibilities
Analyze accounts to determine if service disconnection is warranted per Texas PUC rules.
Execute transactions to facilitate automated disconnect and reconnect processes.
Generate reports in CCS-SAP and BW to monitor disconnect and reconnect statuses.
Evaluate BW reports to identify accounts that fail to progress through TDSP and take corrective action.
Address failed reconnect accounts to ensure timely service restoration.
Collaborate with management on special requests outside standard policies and procedures.
Communicate with distribution companies to resolve failed or rejected orders.
Assess accounts to determine the need for balance transfers between inactive and active accounts.
Monitor automatic disconnect, MVO, and DNP processes to ensure accurate execution.
Apply collection policies, practices, and procedures to designated customer accounts.
Research delinquent accounts to identify reasons for systematic collection failures.
Resolve failed transactions involving TDSPs.
Qualification
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Required
High school diploma or equivalent required with relevant experience
2 years of business experience or a combination of 6 months of collections and SAP/CCS experience
Strong problem-solving skills and judgment for making decisions and recommendations
High attention to detail with the ability to adapt to rapidly changing priorities
Proficiency with personal computers, including spreadsheets, databases, and word processing
Strong written and verbal communication skills
Basic math skills for daily calculations, such as percentages and reconciliations
Initiative and self-motivation to work independently while meeting deadlines
Preferred
Bachelor’s degree in business or related field
Knowledge of the utility and deregulated energy industry
Company
Primary Services
Primary Services is a staffing and recruiting company offering direct hire, temp-to-hire position.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Regina Mellinger
Founder and CEO
Company data provided by crunchbase
