Republic Services · 4 days ago

Collections Specialist

Phoenix, AZ

Full-time

Remote

Entry Level

2+ years exp

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Responsibilities

Following standard operating procedures, contacts customers via phone, fax, email or standard letter to bring accounts to a current status.

Completes system assigned tasks within the designated timeframes.

Reconciles and applies customer payments posted on account.

Monitors the status of delinquent accounts, via the collector dashboard, taking care to see high priority tasks to completion.

Researches customer inquiries related to billing concerns and misapplied payments, escalating more complex matters through the appropriate channels.

Understands issues and problem accounts impacting the portfolio and communicate systemic or recurring items to avoid further delinquency.

Processes payments from delinquent customers and negotiate payment arrangements and/or settlements when necessary.

Engages management and/or sales when required or appropriate to expedite resolution of customer issues and/or outstanding receivables.

Accurately and concisely documents actions taken on assigned accounts with the system application.

Responds timely to requests and questions from other Departments including Sales, Customer Service, Billing and Controllership.

Initiates or processes write-offs, bad debt recoveries, and credit memos in accordance with defined procedures and levels of authority.

Performs other job-related duties as assigned or apparent.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Collections transactionsCustomer account managementBilling inquiries resolutionPayment processingGEDCollections experienceDocumentation skills