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Company

Kapitus · 17 hours ago

Collector II - Job ID : 722

Florida, United States

Full-time

Remote

Mid Level

$33K/yr - $52K/yr

4+ years exp

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FinanceFinancial Services

H1B Sponsor Likely

U.S. Citizen Only

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Responsibilities

Provide tools, strategies and best in class service to establish repayment behaviors with customers

Develop and negotiate payment plans, while adhering to all legal regulations and compliance requirements

Keep detailed records of all customer communications, payment plans that customer’s have agreed to, and amounts paid

Performs maintenance, research, and resolution on past due accounts

Ensure appropriate written correspondence is generated and sent to customers

Access database information, pulling up credit reports, and locating other publicly available records in adherence to the Fair Debt Collection Practices Act

Achieve department KPIs for calls to customers and payment arrangements, while meeting all quality guidelines

Identify and recommend improvement opportunities to all collections/recovery specific platforms, systems and tools to support operational effectiveness, improve customer experience, and to remain at the forefront of technology in the collections space

Qualification

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Collections experienceRecovery experienceSales experienceCall Center experiencePolicy contributionMetric performanceQuality performance

Required

4+ Years of Collections, Recovery or Sales experience

Call Center experience

Strong written and verbal communication

Experience being a contributor for policies and procedures

Experience achieving metric and quality performance

High School Diploma or GED

Benefits

Monthly Operations Incentive Plan

Health Insurance: We offer comprehensive medical, dental, and employer-paid vision plans through UnitedHealthcare (UHC), with various coverage levels available to meet the needs of our employees and their families.

100% Company Paid Insurances: Kapitus fully covers the cost of basic short-term and long-term disability insurance, as well as vision insurance , ensuring our employees have comprehensive protection without any personal expense.

Voluntary Insurance: Supplemental life insurance as well as enhanced short- and long-term disability coverage are available through Mutual of Omaha, providing additional security for our employees. Additionally, Colonial Accident and Hospitalization insurances are also available, offering further protection against unforeseen events.

Paid Maternity and Parental Leave: Beyond state-mandated leave policies, Kapitus provides company-paid maternity and parental leave, supporting our employees during important family milestones.

LifeBalance Program: Enhance your lifestyle with our LifeBalance membership, which offers discounts on outdoor activities, the arts, health, and fitness. Additional benefits include: + Pet and car insurance discounts. + Financial services such as LegalShield. + Relaxation and stress management tools, including a fully covered annual subscription to The Calm App.

Plum Benefits Discount Program: Access exclusive discounts on shows, travel, car rentals, and more, enriching your personal and family life.

Tuition Reimbursement: Pursue further education with up to $5,000 annually in tuition reimbursement, plus opportunities to attend relevant conferences and career development events.

Transit Reimbursement: We also offer transit reimbursement for all work-related travel, supporting your involvement in career and personal development activities.

Paid Time Off: Employees enjoy 120 Hours of Paid Time Off and can rollover up to 40 Hours to the following year, in addition employees receive 56 hours of Sick Time annually. Unused sick time does not expire; instead, it accumulates in a special accrual bank that never expires and can be utilized for FMLA needs or other approved leaves.

Retirement Benefits: Our 401K plan is managed through Fidelity, featuring a 25% match on employee contributions, helping you plan for a secure financial future.

Company

Kapitus

Kapitus is a business loan provider dedicated to helping small and medium-sized businesses in their growth.

Founded in 2006

New York, New York, USA

201-500 employees

https://kapitus.com/

H1B Sponsorship

Kapitus has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (3)

2022 (2)

2021 (2)

2020 (6)