Mirak Automotive Group · 2 days ago

Collision Center Administrative Coordinator

Arlington, MA

Full-time

Onsite

Entry Level

1+ years exp

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Responsibilities

Act as face, eyes and ears of the collision center

Liaison between customer, vendor, service and collision center

Answer and screen incoming calls, page and forward appropriately

Check email in Customer Relation Management System

Distribute incoming faxes, correspondences, etc.

Receive, process and file all payments through the department

Review all message in general delivery mailbox and manage accordingly

Schedule and coordinating services with internal service as well as external vendors

Run reports in Excel and Dealership specific software programs

Provide excellence in customer service to the department, vendors, services and collision center

Other duties as assigned by the collision manager

Qualification

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Auto Industry experienceAdministrative experienceWeb-based programs proficiencyPhone systems proficiencyExcel proficiencyDealer Track familiarityCCC1 familiarityCommunicationOrganizationalCustomer serviceAdaptability

Required

Strong communication skills and comfort on the phone

Excellent organizational skills

1-2 years’ experience in the Auto Industry

1-2 years’ experience in an Administrative capacity

Excellence in Customer service

Proficiency in web-based programs, phone systems, excel

High School Diploma or equivalent

Comfort and willingness to work with internal systems such as Dealer Track (Customer Relation Management System) and CCC1 (Production Schedule, Calendar Management)