45 applicants

Company

Motorola Solutions · 4 hours ago

CommandCentral AWARE System Manager

Florida Remote Work

Full-time

Remote

Mid Level

3+ years exp

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Cyber SecurityTelecommunications

Growth Opportunities

No H1B

Security Clearance Required

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Responsibilities

Provides tailored technical customer operations support and consulting for customers’ CommandCentral AWARE system, related services and interfaces

Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance

Work virtually with or travel to sites around the country to provide assistance with SOP creation and process discovery, demonstrate tool capabilities, and navigate agreements for inter-jurisdictional data sharing.

Assist customers with their vendors and partners to connect data points within their CommandCentral AWARE instance.

Executes customer operations policies and procedures

Assists in the testing and execution of new builds

Navigate various data input connections (video, location services, etc), and work with site personnel to successfully bring these elements into the customer's CommandCentral AWARE instance.

Runs diagnostics; runs system performance and requirements analysis

Builds and maintains positive, effective, and mutually beneficial-working alliances with customers, their vendors, and surrounding jurisdictions

Initiates problem solving action and follows through to resolution

Performs root-cause analysis of problems to formulate and recommend improved alternative operations

Leads process improvement initiatives

Assists with administrative functions for the CommandCentral AWARE solution

Basic network, infrastructure, and MSSQL database knowledge will contribute to a successful position.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

CommandCentral AWAREGIS applicationsVideo Management SoftwareMSSQL databaseMicrosoft Windows ServerMicrosoft Desktop Operating SystemsLinux ServerVirtualization SoftwarePublic Safety ApplicationsFirewallsRoutersNetwork ServicesAPIsFluent in EnglishCustomer relationship managementTechnical Support experienceDegree in IT

Required

Associates degree or higher in Computer Science or 4+ years of work experience in resolving customer technical issues

Must be able to obtain background clearance as required by the Customer and Motorola Solutions Inc.

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Preferred

Motorola Solutions CommandCentral AWARE

Experience with GIS applications

Video Management Software

Excellent interpersonal skills

Fluent in English, oral and written

Ability to assist the Technical Support Services Team in training, daily operations, escalations and assignments concerning Technical Support

Ability to handle stressful situations & troubleshoot critical issues while maintaining effective communication with customers and Motorola management

Proven track record working with or deploying enterprise hardware and software solutions

Experience creating positive working relationships with customers, vendors, and application end users.

Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.

Excellent verbal and written communication skills.

Comfortable working both alone and in a team environment

Ability to troubleshoot application system issues including hardware, network and third-party components

Self-motivated with the ability to manage workload with minimal oversight

Experience with Microsoft Windows Server and Desktop Operating Systems (Active Directory)

Experience with MS SQL Server and Desktop Operating Systems (MCSA/MCSE Skills)

Experience with Linux Server and Virtualization Software

Experience with Public Safety Applications

Experience with firewalls and routers and Network Services (DNS, IP, HOSTS, Routing)