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Carolina Casualty (a Berkley Company) · 2 days ago
Commercial Bodily Injury Claims Manager
Jacksonville, FL
Full-time
Hybrid
Senior Level
8+ years exp
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Responsibilities
Shape the future strategy of the department as part of the claims leadership team.
Monitors workload assignments for commercial bodily injury claims personnel
Recommends staffing plans to the AVP – Claims and participates in the hiring of new commercial bodily injury claims personnel based on business needs
Knowledge of evaluating injury exposures
Ability to function in a fast-paced work environment and tolerate stress
Demonstrated success exercising independent decision making, problem solving and effective negotiation skills
Excellent oral and written communication skills
Work with the claims adjusters to solve problems and get the best outcomes of the claim.
Collaborate with other departments, including actuary and underwriting, individual claims, Best Practices and trends.
Develop the team’s expertise in claim handling procedures in accordance with Best Practices.
Manage the department’s inventory of claims to include: Ensuring team conducts thorough investigations to determine coverage and liability, Ensuring proper reserves are set for exposures to the Company, Ensuring appropriate evaluation, negotiation, and settlement claims within authority levels, Ensuring Identification and pursuit of recovery opportunities (salvage, subrogation, etc.), Ensuring appropriate and thorough litigation process
Develop team in negotiation and settlement skills.
Conduct research on industry trends and keeping apprised of laws in Federal, State and Local jurisdictions.
Develop training programs and procedures, and conduct department-specific training.
Review and streamline claims processes, including automating tasks as needed.
Work with direct reports on career development and aspirations.
Conduct performance reviews and give constructive and positive feedback to direct reports.
Recruit and retain team members to the claim’s organization.
Speak with customers when added expertise is needed or issues arise that need extra assistance.
Serve as a point of contact and knowledge source for all internal departments, and for our clients.
Ensure the claim team maintains a high level of Customer Service to customers. Ability to step in to manage individual claims if needed or to gain a better understanding of processes.
Qualification
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Required
Bachelor's Degree
8+ years of commercial auto/bodily injury claim experience
1+ years management experience
Benefits
Competitive compensation plan
Robust benefits package
Company
Carolina Casualty (a Berkley Company)
Responsive Service • Innovative Solutions • Financial Stability Carolina Casualty is dedicated to the trucking and public transportation insurance industry and delivers value through superior underwriting expertise and claim service.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Robert Sprague
CUO & VP, Underwriting
Company data provided by crunchbase
