Norsk Hydro · 3 days ago

Commercial Operations Specialist

Illinois, United States

Full-time

Onsite

Mid Level

3+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

HydroelectricManufacturing

Comp. & Benefits

Insider Connection @Norsk Hydro

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Manage daily customer relations responsibilities by overseeing customer order fulfillment in alignment with Hydro standard procedures, including contract management, sale/purchase order administration, scrap bank management, pricing, and invoicing

Collect market and customer information and assist the sales team during the budget process and take charge of preparing the yearly customer supply contracts

Ensure strict adherence to contractual provisions, facilitating timely call-offs of shipment quantities and pricing formulas while promptly addressing customer inquiries

Collaborate with production facilities, Metal Management, and Logistics to ensure accurate and timely completion of customer orders and inventory management by ensuring optimal turnover and metal flow

Monitor and report on claims, complaints, and customer concessions

Work closely with Credit Management on customer payments, including monitoring credit limits during volume changes

Take ownership of hedging metal on behalf of assigned customer accounts

Ensure focus on continuous improvement to simplify and automate processes

Light travel to customers in assigned region may be required on a quarterly basis. Travel may also be required for training purposes.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Microsoft OfficeSelf-MotivationAnalyticalProblem-SolvingProactiveTeamworkInterpersonalCommunicationOrganizationalChange ManagementCustomer FocusSAPSAP AnalyticsPower BIIndustry Business Experience

Required

High School Diploma or GED

Bachelor’s degree from a four-year college or university; or more than 3 years related experience and/or training; or equivalent combination of education and experience.

Demonstrate self-motivation and independence, coupled with robust analytical and problem-solving capabilities

Proactively address issues in a systematic manner

Exhibit excellent team and interpersonal skills, fostering effective collaboration with both internal and external stakeholders

Possess strong communication skills, both written and oral

Exhibit a high level of organizational and change management proficiency

Maintain a keen focus on customer and supplier relationship

Proficiency in Microsoft Office