35 applicants

Company

Original Job Post

ACV Auctions · 2 days ago

Commercial Strategic Account Manager

United States

Full-time

Remote

Entry, Mid Level

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AppsAutomotive

Hiring Manager

Deborah McGraw

Insider Connection @ACV Auctions

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Process Improvement: Identify areas for process improvement and implement innovative solutions. Collaborate with teams to establish and document best practices and SOPs. Continuously assess and optimize operational workflows.

Integrated Sales Strategy: Collaborate with internal teams to develop and implement sales strategies and processes to achieve overall business objectives. Analyze market trends and customer feedback to enhance sales approaches.

Operational Excellence: Oversee end-to-end operations to ensure efficiency and effectiveness. Implement and refine operational processes to streamline workflows. Work closely with cross-functional teams to optimize resource utilization.

Cross-functional Collaboration: Facilitate collaboration among departments such as IST, OST, Payments, Titles, Business operations, and analytics. Act as a liaison between teams, fostering open communication and knowledge sharing. Drive cross-functional initiatives to enhance overall business performance.

Client Relationship Management: Manage and nurture client relationships, ensuring high levels of satisfaction. Address client concerns and collaborate with internal teams to provide solutions. Use a consultative sales approach to boost client engagement, inventory, and sales.

Reporting and Analysis: Create and maintain comprehensive reports on sales and operational metrics. Excel and Salesforce proficiency. Utilize data analysis to identify trends, opportunities, and areas for improvement. Present findings to leadership and recommend strategic adjustments.

Qualification

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Key Account ManagementIntegrated SalesOperationsCRM SystemsAnalyticalProblem-SolvingOrganizationalCommunicationInterpersonalAuto Industry ExperienceRepossession ExperienceRemarketing Experience

Required

Must have been employed with ACV Auctions for at least one year or have at least two years of key account management experience outside of ACV

Bachelor’s degree in business and business systems experience preferred

Proven experience in integrated sales and operations

Excellent analytical, problem-solving, and organizational skills

Effective communication and interpersonal skills

Familiarity with CRM systems and other relevant tools

Preferred

Auto industry, repossession, and/or remarketing experience is a plus

Benefits

Multiple medical plans including a high deductible health plan that costs $0 out of your paycheck

Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance

Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance

Generous paid time off options, including vacation time, sick days, Company holidays, floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation

Employee Stock Purchase Program with additional opportunities to earn stock in the Company

Retirement planning through the Company’s 401(k)