NAVEX · 2 days ago

Communication Specialist (Call Center)

United States

Full-time

Remote

Entry Level

$15.50/hr - $17.50/hr

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Responsibilities

Engage each reporter with the utmost honor, care and concern; instill confidence that their information will be handled appropriately and that their experience matters

Answer calls from various industries in a timely manner and follow the intake process for all customers while exercising a high degree of good judgment to ensure a caller’s needs are met

Lead the reporter through a guided interview process, asking appropriate questions regarding their experience and giving extra attention to the quality and accuracy of report details

Hold all reports in strict confidence, both internally and externally

Assist with special projects and other departmental responsibilities as assigned

Arrive to your scheduled shift on time and retain schedule flexibility with 24/7 operation that may change from time to time

Qualification

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Customer service skillsEmotional resilienceTyping speed 35 WPMMS Office proficiencyProprietary software navigationMulti-tasking abilityInstills trustDrives results

Required

Outstanding customer service skills with strong customer and results orientation

The ability to demonstrate emotional resilience. Remaining calm and composed when processing difficult information in distressing situations

A quiet, secure home office or workspace to temporarily perform all duties in a remote environment with a recommended internet speed of 25 mbps download and 10 mbps upload

Minimum typing speed of 35 WPM

The ability to multi-task while interviewing callers and capturing details in a written report with strong accuracy and attention to detail

Experience using MS Office and the ability to easily navigate proprietary software applications

An openness to change with the ability to adapt to evolving business needs

Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instills trust