Expansion ยท 11 hours ago
Community Engagement Manager
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Insider Connection @Expansion
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Responsibilities
Inbound Lead Management: Own daily inbound signups, qualify leads, onboard users, and provide tailored support to ensure subscriber success.
Subscriber Engagement: Act as the primary point of contact for nonprofit and startup subscribers, fostering strong relationships through personalized touchpoints and regular follow-ups.
Campaign Development: Design and execute outreach campaigns to attract new subscribers and re-engage past leads.
Sales Pipeline Support: Manage both inbound and outbound efforts to build and track a robust subscriber pipeline using CRM tools.
Onboarding & Training: Lead onboarding calls, create guides, and deliver training to help users maximize our platform's tools.
Community Building: Develop forums, webinars, and other initiatives to keep subscribers informed and connected.
Upselling & Renewals: Identify opportunities for upselling and ensure timely renewals to drive revenue.
Customer Advocacy: Represent subscriber needs within the team to inform product and marketing strategies.
Qualification
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Required
5+ years experience with community engagement, SaaS sales, or customer success with nonprofits, startups, or SMBs.
Proven ability to engage and retain subscribers while identifying upsell opportunities.
Strong community-focused mindset, proactive problem-solving, and data-savvy approach.
Empathetic with a passion for helping others succeed.
Preferred
Familiarity with the nonprofit or startup sector is a plus.
Company
Expansion
Expansion helps growing companies exceed by putting the right people in the right roles. Companies grow in order to solve problems.
Funding
Current Stage
Early StageCompany data provided by crunchbase