IEHP · 22 hours ago
Community Health Worker - ECM
10801 Sixth Street, Rancho Cucamonga, CA, US
Full-time
Remote
Entry Level
$25.90/hr - $33.02/hr
2+ years exp
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Responsibilities
Responsible for assisting Members in navigating the healthcare system by finding and following up by phone and in person with hard-to-reach Members, helping Members successfully participate in their medical and/or behavioral health care by overcoming barriers to care, and sharing information on barriers with IEHP and Providers to improve the Enhanced Care Management team.
Model the highest ethical behavior in relationships with co-workers, supervisors, Members, Providers, and colleagues in the community.
Responsible for engaging with Members, both in-person and on the phone, in a manner that utilizes evidence-based approaches (such as Motivational Interviewing) that promotes collaboration between the Member and his or her medical/behavioral team, as well as to increase the Member’s sense of control over their whole health.
Delivering information about health and wellness in ways that the community can easily understand and providing information on IEHP Member benefits and services.
Providing advocacy on behalf of IEHP Members in the home, the community, and in provider organizations.
Responsible for building and maintaining a positive working relationship with Providers, including, but not limited to, communication via in-person, over the phone, and through digital means such as email and fax.
Responsible for assisting the Enhanced Care Management team and Providers to understand the culture, norms, beliefs and preferences of the Members and their community by representing the voice of the community, helping to create messages and materials that fit community culture, and delivering these messages in a way that fits the culture of Members.
Responsible for promoting a collaborative and effective working environment within the Enhanced Care Management team by engaging in evidenced-based communication strategies (such as Motivational Interviewing) when discussing responsibility/sharing of tasks, effectively resolving conflicts as they arise, and collaborating on Member case discussions.
Collaborates on Member care issues with other Enhanced Care Management Team Members and consults with Nurse Care Manager and/or the Behavioral Health Care Manager before taking any action that is clinical in nature.
Model commitment to continuous quality improvement by engaging in quality improvement initiatives and projects, such as identifying and addressing HEDIS gaps, and by identifying, developing, and testing new practices for improving the outcomes of the Enhanced Care Management team.
Ensures documentations is accurate, useful and in compliance with regulatory requirements and accreditation standards.
Participates in all appropriate staff meetings or other activities as needed.
Qualification
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Required
Two (2) years of experience as a Community Health Worker, Promotora, or Health Navigator, or two (2) years of experience working in community outreach, customer service, or within a medical office, or a Behavioral Health or Substance Use Disorder program required
High school diploma or GED required
Has successfully completed an approved Community Health Worker program or will complete within six (6) months of hire
Highly skilled interpersonally, with excellent teamwork and relationship skills
Highly skilled in interpersonal communication, including resolving conflict
A high degree of skillful decision making and judgement, in an autonomous position, including knowing when to consult with the team, supervisors, and experts
Benefits
CalPERS retirement
457(b) option with a contribution match
Generous paid time off- vacation, holidays, sick
State of the art fitness center on-site
Medical Insurance with Dental and Vision
Paid life insurance for employees with additional options
Short-term, and long-term disability options
Pet care insurance
Flexible Spending Account – Health Care/Childcare
Wellness programs that promote a healthy work-life balance
Career advancement opportunities and professional development
Competitive salary with annual merit increase
Team bonus opportunities
Company
IEHP
IEHP, Inland Empire Health Plan, is one of the top 10 largest Medicaid health plans and the largest not-for-profit Medicare-Medicaid plan in the country.
1,001-5,000 employees
Funding
Current Stage
Late StageTotal Funding
$32.38M2021-02-04Grant· $32.38M
Leadership Team
Susie White
Chief Operating Officer
Katherine A. Kang
Vice President, HR Strategic Initiatives and Business Partners
Recent News
2024-11-26
2024-11-20
Company data provided by crunchbase
