Suunto · 6 hours ago

Community Manager

Dallas, TX

Full-time

Remote

Entry, Mid Level

2+ years exp

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ManufacturingSporting Goods

No H1B

Insider Connection @Suunto

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Monitor Suunto’s social media platforms (e.g., Instagram, Facebook, Twitter, and YouTube) for comments, questions, and feedback from the community.

Respond promptly and professionally to inquiries, resolving issues or escalating them to appropriate teams when necessary.

Foster meaningful conversations by engaging with users’ posts, comments, and direct messages, showcasing Suunto’s authentic connection with its audience.

Identify and engage with Suunto’s most loyal fans, influencers, and community advocates to build long-term relationships.

Handle general customer inquiries related to Suunto products, including troubleshooting, warranty questions, and product information.

Collaborate with the customer service team and product specialists to ensure accurate and timely resolutions.

Track and report recurring issues or customer feedback trends to relevant internal teams.

Cultivate a positive and inclusive online community aligned with Suunto’s values and mission.

Identify opportunities to celebrate community stories, outdoor adventures, and user-generated content (UGC) that highlight Suunto’s role in their journeys.

Support the development of community-driven initiatives, contests, or campaigns to deepen engagement.

Monitor and report on community engagement metrics, sentiment, and trends to inform broader marketing strategies.

Provide actionable insights and feedback to internal teams, including social media managers, product teams, and marketing.

Qualification

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Community ManagementSocial Media EngagementSocial Media Management ToolsPassion for Outdoor ActivitiesBusiness Fluent in EnglishInternational Matrix Experience

Required

2-4 years of experience in community management, social media engagement, or customer service, preferably in the outdoor, sports, or lifestyle industry.

Excellent written and verbal communication skills with the ability to adapt tone and style to fit Suunto’s brand voice.

Passion for outdoor activities such as trail running, hiking, or similar pursuits.

Ability to work collaboratively across teams and manage multiple tasks in a fast-paced environment.

Empathetic and customer-focused, with a genuine desire to connect with and support the community.

Detail-oriented and proactive, with excellent problem-solving skills.

A team player who thrives in a collaborative, mission-driven environment.

Business fluent in English (verbal / written)

Valid work permit for the US