58 applicants

Company

Exodus · 1 day ago

Community Support Engineer (Oceania Time Zone)

Remote in Oceania Region

Full-time

Remote

Entry Level

$50K/yr - $50K/yr

Maximize your interview chances

AppsBitcoin

Growth Opportunities

Insider Connection @Exodus

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Promptly respond to customer inquiries across multiple channels.

Assist users in navigating the intricacies of managing digital assets.

Provide above-and-beyond customer experiences that leave a lasting positive impression.

Use problem-solving abilities to resolve unique customer problems and maintain consistent ticket housekeeping.

Actively contribute to the team by providing valuable feedback to improve the customer support infrastructure and enhance the overall performance of Exodus.

Contribute to projects, quality assurance, incident management, and value-added tasks.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer SupportDigital Assets KnowledgeWritten English SkillsFeedback ContributionBilingual/MultilingualIntercom Familiarity

Required

You live in the Oceania Region in the UTC + 10 to UTC + 14 time zones (Australia, New Zealand, Polynesia)

You are comfortable working 8 hours per weekend, including at least one Saturday or Sunday shift.

You have amazing written English skills, including proper grammar and punctuation.

You empathize with customers on the simplest of problems, are inquisitive, and love troubleshooting to find an answer.

You are detail-oriented and can provide detailed responses to customers with the unique ability to turn customer pain points into insightful product feedback.

You understand how digital assets work, including security, confirmations, block times, network fees, etc.

You are tech-savvy and have general knowledge of computers, including your operating systems.

You are a self-starter who works well with minimal supervision, and you thrive in a remote work environment.

You can manage competing priorities and prioritize them appropriately while maintaining performance standards.

You are highly coachable and take responsibility for your actions.

Preferred

You are bilingual or multilingual and can speak other languages besides English, particularly Spanish, Russian, German, French, or Portuguese.

You are familiar with Intercom or other support platforms.

Benefits

Most of our health insurance plans are covered 100% for you and covered 50% for your dependents.

We’ll also cover dental insurance.

If you are outside the United States, we will reimburse you up to $500 monthly for any medical and dental insurance for you and your dependents.

30 days of paid time off per year on top of a semi-flexible schedule.

We will pay you your full salary for the first two weeks for the loss of any immediate family members, but we allow you to take all the time you need to grieve outside of that.

We will reimburse you for speaking with a professional tax specialist in your state/country to make sure everything is taken care of.

13 weeks of fully paid leave and a month of flexible work for the primary caregiver.

4 weeks of paid leave if you are the child's secondary caregiver.

Exodus offers a variety of seasonal perks, such as coverage for gym memberships and therapy.

We also offer quarterly Wellness Days!