Be an early applicantLess than 25 applicants

Company

Root Inc. · 4 hours ago

Complex Adjuster

United States

Full-time

Remote

Entry, Mid Level

$53K/yr - $65K/yr

1+ years exp

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Responsibilities

Delivers an industry-leading claim experience for all policyholders and claimants

Verify coverage and determine liability for a wide range of accident scenarios

Consistently makes prompt and courteous contact with every party involved in a claim

Uses exemplary time management and organizational skills to manage pending claims and associates tasks proactively

Responds to claim correspondence in a timely fashion

Obtains detailed accident statements from drivers, passengers, and witnesses

Coordinates the repair of damaged vehicles, and assists with rental reimbursement

Provides input for continuous development of claims guidelines and best practices

Recommends potential product developments and process improvements

Interacts and communicates effectively with customers, peers, vendors, and managers

Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Insurance claims experienceLiability principlesManaging complex claimsClaims best practicesClaim handling productivityInsurance licensesLearning new concepts

Required

Bachelor’s degree or equivalent experience required

1-5 years of successful experience handling insurance claims, where the applicant was directly responsible for coverage decisions, liability determinations, issuing payments, taking recorded statements, responding to correspondence, and following instructions from supervisors

Ability to obtain additional insurance licenses within three months

Strong technical understanding of liability and casualty principles

High sense of professionalism while remaining empathetic

Familiarity with claims best practices required

Curious in nature

Great attention to detail

Ability to approach problems with an open mind

Demonstrates high quality claim handling balanced with strong productivity

Aptitude to quickly learn and apply new concepts

Coachable and committed to professional growth

Experience managing complex personal auto claims through closure

Viewed as a resource within team and functional area