Mark43 · 7 hours ago
Computer Aided Dispatch (CAD) Consultant
United States
Full-time
Remote
Entry, Mid Level
2+ years exp
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Responsibilities
Establish processes to deliver CAD workstream best practices across all Mark43 customers.
Oversee the CAD implementation of the product.
Help oversee end-to-end testing of CAD workstreams, integrations, and hardware components.
Assist with user training and go-live support.
Clearly define Mark43 and customer roles and responsibilities for the delivery and maintenance of CAD products.
Work with various stakeholders to help guide change management best practices.
Collaborate with the training and marketing teams to ensure new features are successfully deployed and understood.
Gather product feedback and work with the Product team to help establish development priorities.
Assist growth by vetting customer workflows for downstream planning.
Work with Mark43 project managers to convey key team metrics and project risks to assist in staffing, budgeting, and future team planning.
Partner with the Training team to update training materials to deliver an outstanding training experience.
Qualification
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Required
At least two to five years of experience working as a product consultant, public safety professional, or implementing a CAD system.
Willingness to be hands-on during planning and delivery.
Experience developing, communicating, and training on workflows and best practices.
Skilled communicator who can create buy-in across diverse groups of users and lead change management efforts.
Ability to take a variety of requirements and build concise workflows to account for customer objectives.
Embrace technology and can quickly learn new features and determine how they can benefit various user groups.
Embrace diversity and inclusion.
Excellent interpersonal skills and skilled at multitasking.
Experience in PowerPoint, Excel, and Google products.
Willingness to travel to client sites and interact with First Responders to review business processes, operations, and implementation.
Willingness to work night shifts to accommodate go-live support.
Preferred
Possess a college degree from an accredited institution.
Experience with Agile and Waterfall project management methodologies.
Working knowledge of public safety operations, terminology, and safety considerations.
Company
Mark43
Mark43 offers cloud-based public safety software for law enforcement to ensure accurate responses.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$268.82M2024-05-31Series E· $40M
2021-07-12Series E· $101M
2020-04-01Series D· $50M
Leadership Team
Flo Mayr
Co-Founder
Matt Polega
Co-Founder and Vice President of Operations
Recent News
SEC
2024-06-03
2024-05-21
Company data provided by crunchbase
