74 applicants

Company

Coinbase · 4 hours ago

Concierge Agent III

Remote - USA

Full-time

Remote

Entry, Mid Level

$38.82/hr - $45.67/hr

2+ years exp

Maximize your interview chances

BitcoinBlockchain

Comp. & Benefits

H1B Sponsor Likely

Insider Connection @Coinbase

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Serve as the primary touchpoint and relationship owner for selected high value Consumer customers.

Provide a best in class experience for our customers through effective stakeholder management, task management, decisive prioritization, and efficient execution.

Handle requests through to resolution, including collaborating across teams of subject matter specialists.

Model an investigative mentality to help address critical customer issues at the root cause.

Represent and advocate for the customer across organizations to drive impactful changes.

Champion clear communication with internal and external partners to align on solutions and drive results.

Onboarding the customer to Coinbase and after understanding their goals, helping them understand how to set up, secure, fund and begin using their account.

Proactively monitoring their customers’ accounts for any potential issues and when one is identified, either resolving it on their behalf or helping them do so.

Introducing customers to newly released features or products that they may be interested in.

Educating customers about benefits (i.e. staking, Coinbase One, etc) that they aren’t currently taking advantage of, but could be.

Acting as an escalation point for any issues not resolved effectively by inbound Premium Support, for deep dives of customer accounts requested by business partners, or based on customer request to speak to their RM.

Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer account managementBlockchain knowledgeGoogle SuiteCryptocurrency proficiencyPresentation preparation

Required

Motivated by Coinbase’s mission and creating a seamless experience for our highest value individual and enterprise clients.

Minimum of 2 years of relevant experience in an enterprise customer / account management / advisory role in a fast paced environment.

Basic knowledge of blockchain, infrastructure, staking, ROI/staking rewards, custody, and/or crypto.

Experience working with Google Suite (Slides, Doc and Sheets) + overall presentation preparation.

Fantastic communication skills in order to operate across multiple departments and stakeholders.

Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization.

Preferred

High level of proficiency in cryptocurrency and Coinbase products

Advanced degree in business, finance, project management or client experience

Benefits

Target bonus

Target equity

Medical

Dental

Vision

401(k)

Company

Coinbase

Glassdoor

3.7

Coinbase is a cryptocurrency exchange and cryptocurrency wallet platform that allows users to buy, sell, and store various cryptocurrencies.

Founded in 2012

San Francisco, California, USA

1,001-5,000 employees

http://www.coinbase.com

H1B Sponsorship

Coinbase has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (69)

2022 (233)

2021 (235)

2020 (75)