Stavvy · 3 hours ago

Concierge Specialist

Boston, Massachusetts (Remote)

Full-time

Remote

Entry Level

$50K/yr - $65K/yr

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Responsibilities

Working with enterprise partners during the remote online notary (RON) closing process to ensure a smooth transaction.

You will be responsible for maintaining a deep knowledge of Lender and Title workflows, efficiently supporting key enterprise partners, and ensuring best practices are upheld across customer, notary, and signer interactions.

You will be the point of contact for enterprise customers, title partners, notaries, and signers during the closing process.

You will collaborate with our title partners to prepare for the closing to ensure a smooth transaction.

You'll collaborate cross-functionally with teams like Training, Account Management, and Customer Success to proactively address issues, enhance the Stavvy platform experience, and ultimately support our company’s goals of high satisfaction and seamless transactions.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer SupportMortgage OriginationTitle IndustryRON SoftwareEncompassDocutechZendeskGoogle SuiteConfluenceJira

Required

Proficient in computer usage, with the ability to navigate various software applications and online platforms.

Experience in the mortgage origination or title industry, with a strong understanding of workflows and processes.

Experience with ticketing systems such as Zendesk to manage customer interactions and support tickets efficiently.

Experience with web-based software tools such as Google Suite, Confluence, and Jira to facilitate collaboration, documentation, and project management.

Excellent attention to detail and accuracy to ensure smooth closing meetings.

Strong communication skills, with the ability to collaborate effectively with team members, clients, and stakeholders in a professional setting.