66 applicantsPosted by Agency

Company

Delta System & Software, Inc. · 5 hours ago

Configuration Management Database (CMDB) Administrator with ITOM Expertise

Hawaii, United States

Contract

Remote

Mid Level

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CRMInformation Technology

H1B Sponsor Likely

Hiring Manager

Manish Kumar

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Responsibilities

Manage and maintain the CMDB, ensuring it accurately reflects the IT environment, including all CIs and their relationships.

Define and enforce data standards, policies, and governance for CIs.

Work with IT and business units to onboard new CIs, ensuring proper classification and attribute population.

Collaborate with IT Operations to integrate the CMDB with ITOM processes such as:

Event Management

Discovery & Service Mapping

Orchestration and Automation

Operational Intelligence

Leverage ITOM tools to automate discovery, CI updates, and dependency mapping.

Use discovery tools (e.g., ServiceNow Discovery, SCCM, SolarWinds) to populate and reconcile CI data.

Regularly audit and cleanse the CMDB to remove duplicate, obsolete, or inaccurate data.

Ensure data quality metrics are defined, monitored, and improved over time.

Provide accurate CI data to support ITSM processes, including incident, problem, change, and release management.

Enable impact analysis, root cause analysis, and proactive problem resolution through reliable CI data.

Assist in operational readiness and performance monitoring using ITOM insights.

Develop and maintain CMDB and ITOM dashboards for key stakeholders.

Generate reports to provide insights into the health of the CMDB, CI lifecycle, and IT operations performance.

Act as the liaison between IT operations, security, and service management teams to ensure the CMDB and ITOM processes meet organizational needs.

Provide training and guidance to team members on CI management, CMDB updates, and ITOM tools.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

CMDB AdministrationCI ManagementITOM IntegrationServiceNow DiscoverySCCMSolarWindsData Quality ManagementReporting & Dashboards

Required

Manage and maintain the CMDB, ensuring it accurately reflects the IT environment, including all CIs and their relationships.

Define and enforce data standards, policies, and governance for CIs.

Work with IT and business units to onboard new CIs, ensuring proper classification and attribute population.

Collaborate with IT Operations to integrate the CMDB with ITOM processes such as Event Management, Discovery & Service Mapping, Orchestration and Automation, and Operational Intelligence.