Lumen Solutions Group Inc. · 16 hours ago
Configuration Management Process Lead
DC-Baltimore Area
Contract
Remote
Senior Level
6+ years exp
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Responsibilities
Lead and manage the end-to-end Configuration Management process within the organization, ensuring governance and compliance.
Administer and manage the ServiceNow CMDB including oversight of data integrity, error logs, and discovery processes.
Ensure the correctness, completeness, and compliance (3Cs) of the CMDB data.
Develop and implement processes, policies, and standards for configuration management aligned with ITIL and ITSM best practices.
Operate and support discovery and MID servers within the ServiceNow platform to ensure effective asset tracking and configuration.
Oversee and guide the use of Common Service Data Model (CSDM) to enhance CMDB structure and integration.
Provide oversight of operational processes, ensuring that configuration changes are documented, tracked, and governed.
Collaborate with stakeholders across IT to enhance and ensure proper use of the CMDB in alignment with organizational goals.
Develop and maintain runbooks and operational procedures related to CMDB management.
Offer guidance and mentorship on the CMDB and discovery processes, ensuring best practices and ongoing education within the team.
Provide regular status updates and reports on the health and performance of the CMDB and associated processes.
Qualification
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Required
6+ years of experience in Configuration Management with hands-on expertise in ServiceNow CMDB administration and operational roles.
In-depth knowledge of ServiceNow, including CMDB, Discovery, and CSDM.
Strong understanding of ITIL and ITSM processes.
Proven ability to manage operational aspects of the CMDB and ensure its integration with broader IT processes.
Experience managing discovery logs and troubleshooting discovery errors.
Bachelor’s degree in computer science, data analytics, business management, or a related field, or equivalent job experience.
ServiceNow CMDB, Discovery, CSDM, and platform knowledge.
Strong expertise in ITIL and ITSM processes.
Attention to detail and strong analytical skills.
Excellent communication and collaboration skills.
Problem-solving and troubleshooting abilities within a configuration management environment.
Preferred
ITIL v3/v4 certification preferred.
Certifications such as Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) – Discovery are a plus.
Experience in developing runbooks and operational process governance.
Familiarity with MID server configuration and operational roles.
Understanding of data governance and compliance within a CMDB structure.
Company
Lumen Solutions Group Inc.
Lumen Solutions Inc., is a dynamic small and minority-owned, Disadvantaged Business Enterprise headquartered in Virginia, USA.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Charanjiv Gadh
Chief Executive Officer
Company data provided by crunchbase
