Hexure · 3 days ago
Configuration Specialist
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Financial ServicesInformation Services
Insider Connection @Hexure
Responsibilities
Ensure solution compatibility with both internal and external systems
Ensure solution sustainability by utilizing best practices and standards
Create business rules, via FireLight proprietary XML codebase, to drive the user experience when completing the applications electronically based on customer requirements
Maintain and update FireLight Admin features including but not limited to form consumption, wizard design, product management, role codes, review queues, environment configurations and system utilities.
Support customer deployments, delivery timeline analysis, and version control.
Monitor issues tracking software via the JIRA tracking software to address issues submitted by internal and external test teams in a timely manner
Perform unit testing and assist the team with end-user scenario testing to ensure the application/product works as specified
Participate in team and project meetings by preparing and communicating progress on work assignments
Work cooperatively with other specialists and global teams
Triage client support tickets requiring basic technical knowledge of the architecture of the supported system
Meet Utilization and productivity targets
Meet project deadlines and established KPIs
Meet with customers, via video meeting software such as Teams, to analyze their needs and discuss projects
Interpret inbound data from external systems, typically in JSON format
Qualification
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Required
1 – 3 years’ experience in a technical field
High degree of proficiency in Web and Desktop applications, including Excel, Word, and PowerPoint
Must have demonstrated experience in XML data structures, including editing and troubleshooting XML documents and schemas, as well as integrating XML with various software applications.
Proficient in English with good written and oral communication skills
Capable of working independently with minimal supervision or as a part of a team
Proven ability to work in a fast-paced environment and manage multiple projects and priorities
Demonstrate effective decision-making and problem-solving skills; attention to detail and accuracy is mandatory
Self-motivated, not afraid to seek out knowledge and stay abreast of new technology trends
Understand the importance of following procedures currently in place
Financial services industry and FireLight experience is a strong plus
Benefits
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Vision insurance
Company
Hexure
Hexure (formerly Insurance Technologies) offers sales automation solutions for the insurance and financial services industries.