The Coca-Cola Company · 10 hours ago

Consultant, Senior Technical Advisor

Atlanta, GA

Full-time

Remote

Mid, Senior Level

$79K/yr - $96K/yr

5+ years exp

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Consumer GoodsFast-Moving Consumer Goods

Comp. & Benefits

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Responsibilities

Troubleshoot equipment issues (e.g., Freestyle; ice-combo; drop-in; counter-electric; juice; coffee, vending, etc.) via telephone/video to minimize customer downtime and reduce/avoid service expenses.

Diagnoses mechanical/electrical problems using Technical drawings/schematics and diagnostic tools (e.g. laptop, NOCTIS, etc.)

Creates/maintains cases, work orders, records, logs, and other written or computer-based documents according to established procedures.

Documents all information relating to customer support issues in CRM (Thirsty).

Assists in the development of specific technical and training documentation.

Assists other technicians in the repair and maintenance of equipment.

Performs preventive maintenance and repairs on beverage dispensing equipment and ancillaries according to safety and quality procedures.

Researches and resolves issues for customers, business partners, and Company associates in order to expedite service, installations, or orders using information systems (e.g., Thirsty, Genesys, Freestyle support systems, etc.)

Qualification

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Technical SupportEquipment InstallationsComputer LiteracyHVAC SystemsRefrigeration SystemsBasic ElectricityHeating PrinciplesFreestyle PlatformsBilingual (Spanish)

Required

High school diploma; GED equivalent

At least 5+ years of experience in a customer service or technical support role

Knowledge of equipment installation requirements (e.g., electrical power, water, drain, airflow, space requirements)

Knowledge and application of dispensing equipment installation principles

Knowledge of the Customer Communications software systems requiring 'basic' to 'advanced' computer skills with capabilities to navigate multiple systems

Making customers (external and internal) and their needs a primary focus of one's actions; developing and sustaining productive customer relationships; creating and executing plans and solutions in collaboration with the customer

Knowledge and understanding of basic heating and refrigeration principles. Includes basic knowledge of existing technologies and ability to apply them to the Company's business

Knowledge of basic electricity (e.g., amperage, voltage, current). Includes the ability to detect, assess and appropriately safeguard against potential electrical problems

Preferred

Strong emphasis on candidates with experience in Freestyle platforms and National Food Service customers (McDonald's, Burger King, etc.) requiring advanced troubleshooting skills

Due to the nature of very diverse business bilingual associates speaking Spanish are encouraged to apply