GDH · 3 hours ago

Consulting Engineer

Triangle, NC

Full-time

Remote

Mid Level

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ConsultingEmployment

Growth Opportunities

No H1B

U.S. Citizen Only

Security Clearance Required

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Responsibilities

Provide leading-edge technical support at security classification to Federal and SLED customer bases via phone, email, web, and remote access.

Work collaboratively with customers, partners, account teams, and other engineers to troubleshoot & debug product problems independently.

Specialize in one or more core technologies, including System Management, Security, and Data Center technologies.

Manage a case load of lower critical issues while providing technical support during critical network issues.

Collaborate with professional teams focusing on problem resolution and access advanced labs for troubleshooting.

Utilize collaborative tools, intellectual capital, and technical expertise to deliver hardware and software solutions to critical customers.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Cisco CCNP-CCIE expertiseSystem ManagementSecurityData Center technologiesRouting protocolsNetwork access protocolsFile management protocolsSecure protocolsCisco technologiesNetworking toolsListening & AffirmationInfluence & PersuasionPublic Speaking & PresentationCoachingDegree in technical fieldCisco Network CertificationsProblem-solving methodology

Required

Sole US Citizenship with the ability to obtain a clearance.

Cisco CCNP-CCIE equivalent expertise in troubleshooting/supporting one or more of the 3 technologies: System Management, Security, Data Center.

Proven problem-solving and troubleshooting methodology.

Strong skills in Communication & Facilitation, Listening & Affirmation, Influence & Persuasion, Public Speaking & Presentation, Coaching.

B.S. degree in a technical field (CS/EE preferred).

Hands-on expertise with Routing protocols (OSPF, EIGRP, BGP), General protocols (DNS, DHCP, ARP), and Transport protocols (TCP, UDP, QUIC).

Experience with Network access protocols (SSH, TELNET, RADIUS, TACACS), File management protocols (TFTP, FTP, SFTP, SCP), and Secure protocols (TLS, HTTPS, IPSEC, PKI).

Familiarity with Cisco technologies (VXLAN, ACI Multipod/Multisite, Nexus Dashboard Orchestrator, Wireless, SD-WAN, VPN, AnyConnect, Stealthwatch).

Proficiency in Networking tools (Wireshark/packet captures, packet tracer, debugs/log analysis, putty/SecureCRT, Kubernetes, Postgres).