Coinbase · 6 hours ago
Consumer Learning & Development Lead
Remote - USA
Full-time
Remote
Senior Level
$96K/yr - $114K/yr
5+ years exp
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Responsibilities
Lead Consumer Training Projects: Define and oversee the team’s strategic vision by designing and developing curricula. Lead other individual contributors in creating role-based training, manage the deployment and maintenance of training programs, measure program success, and gather feedback for future content iterations.
Analyze Metrics: Inspect and analyze metrics related to your workstream, ensuring L&D KPIs are met for completion, confidence in learning application, assessment data, and most importantly, the impact on business performance and quality metrics of Consumer support agents.
Ensure Program Quality: Ensure training programs align with Coinbase’s Customer Focus philosophy to provide an industry-leading onboarding and continuous education experience.
Create and Maintain Training Assets: Maintain a variety of training program assets including eLearning courses, instructor-led resources, video content creation and development, nesting process documents/trackers, training calendars, and more.
Collaborate with Internal Teams: Work with multiple internal teams (Workforce Management, Vendor Management, Operations, Quality Assurance, Compliance, etc.) to scope projects, obtain training program feedback and necessary approvals, and support ongoing training initiatives.
Manage Projects and Deployments: Handle multiple projects and deployments simultaneously, overseeing all aspects including scoping needs, resource coordination, timelines, deliverables, and goals.
Utilize Tools: Work with tools such as Articulate Rise 360, Articulate Review 360, Docebo LMS, Jira, Looker, Slack, Adobe Premiere, Asana, and G Suite products.
Qualification
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Required
Outstanding Communication Skills: Proficiency with a strong emphasis on soft-skills development.
Project Management: Demonstrated success in managing complex projects with multiple stakeholders, delivering high-quality results within deadlines.
Interpersonal Skills: Exceptional communication and interpersonal abilities, engaging and influencing stakeholders at all levels of the organization.
Instructional Design Expertise: Experience with instructional design methodologies, e-learning tools, and learning management systems.
Analytical Skills: Strong analytical and problem-solving capabilities, identifying training needs, evaluating training effectiveness, and recommending improvements.
Self-Motivation and Team Collaboration: Ability to work independently and as part of a team, exhibiting high self-motivation, accountability, and adaptability in a fast-paced environment.
Organizational and Time Management: Excellent organizational and time management skills, able to prioritize tasks and manage competing deadlines.
Experience: 5+ years in learning and development, facilitation, instructional design or equivalent.
Preferred
Experience in implementing AI technologies to enhance learning experiences, leveraging AI tools to personalize training, improve learner engagement, and optimize learning outcomes.
Familiarity with change management processes, particularly in driving process improvements and managing changes.
Experience in project management with a focus on MVP (Minimum Viable Product) standards, ensuring efficient development and deployment of essential features.
Benefits
Target bonus
Target equity
Benefits (including medical, dental, vision and 401(k))
Company
Coinbase
Coinbase is a cryptocurrency exchange and cryptocurrency wallet platform that allows users to buy, sell, and store various cryptocurrencies.
1,001-5,000 employees
H1B Sponsorship
Coinbase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (69)
2022 (233)
2021 (235)
2020 (75)
Funding
Current Stage
Public CompanyTotal Funding
$1.85BKey Investors
ARK Investment ManagementDFJ GrowthTiger Global Management
2024-03-13Post Ipo Debt· $1.1B
2023-09-05Post Ipo Debt· $180M
2022-11-09Post Ipo Equity· $21.4M
Leadership Team
Brian Armstrong
CEO & Co-Founder
Alesia Haas
CFO
Recent News
2024-11-21
2024-11-21
Company data provided by crunchbase
