USAA · 1 day ago
Consumer Reporting Specialist I
Phoenix, AZ
Full-time
Remote
Entry Level
$44K/yr - $74K/yr
2+ years exp
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Responsibilities
Research moderately complex member credit report inquires for all types of banking products utilizing a variety of credit bureau reporting tools such as websites, e-Oscar website, and systems.
Perform validation of the credit bureau reporting and monitors the quality of reporting and provides dispute resolution.
Leverage developing business and analytical knowledge to identify innovative solutions to improve the consumer reporting processes, procedure, and/or strategy deficiencies.
Assist with risk analysis to identify emerging trends and partners with strategy teams to develop countermeasures to identify, detect, and prevent potential risks.
Identify trends and recommend solutions to improve the effectiveness or efficiency of the consumer reporting process.
Serve as a resource to team members on escalated issues and shares knowledge with team members.
May research, resolve, and provide timely responses to complex requests that require Litigation/Legal review.
May analyze complex credit bureau disputes and perform quality assurance assessments on completed disputes to ensure they were resolved accurately and within guidelines of banking and regulatory requirements.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Qualification
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Required
High School Diploma or General Equivalency Diploma required
2 years of experience in credit bureau reporting or experience in servicing bank products such as credit cards or consumer loans
Experience in payment history, payment extensions and reversals, bankruptcy, SCRA, repossession, collections, assumptions, etc.
Multi-product banking industry experience (credit card, consumer lending, and home equity)
Advanced knowledge of FCRA, FCBA, and FDCPA regulations
Banking system experience (ALS, FDR, and Portal)
Advanced knowledge of credit bureau dispute process
Knowledge of federal laws, rules, and regulations to include: FCRA, FCRA 623 A&B
Preferred
2 years of collections and consumer reporting disputes
Bachelor’s Degree
Experience with written correspondence via Enterprise Worklist (EWL)
Experience contacting consumer report bureaus for credit inquiry validation
Benefits
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education
Company
USAA
USAA is a financial services company.
10,001+ employees
H1B Sponsorship
USAA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (45)
2022 (160)
2021 (29)
Funding
Current Stage
Late StageLeadership Team
Dana Simmons
Executive Vice President, CEO Chief of Staff
Chris Flint
SVP and General Manager, Life and Health Insurance
Recent News
2024-12-04
Google Patent
2024-12-04
2024-12-04
Company data provided by crunchbase
