Humana · 21 hours ago
Consumer Service Operations Representative 2
United States
Full-time
Remote
Mid Level
$37K/yr - $51K/yr
3+ years exp
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Responsibilities
Take inbound calls to members and/or providers regarding a variety of issues.
Perform advanced administrative/operational/customer support duties that require independent initiative and judgment.
Apply intermediate mathematical skills.
Gather personal and financial information required to complete state applications on behalf of the member.
Assist members with completing the Medicare Saving Program application.
Help members locate additional resources to promote healthy living.
Input information captured by the member during the call and update in various systems.
Qualification
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Required
3 years of customer service experience, including typing/data entry
Ability to be flexible to an ever-changing environment
Excellent verbal, listening and written communication skills
Aptitude for quickly learning and navigating new technology, systems and applications
Proficient in Microsoft Office Outlook and Word
Strong attention to detail
Strong typing and computer navigation skills
Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred
Associate's or Bachelor's Degree
Previous healthcare experience
Previous inbound and/or outbound call center experience
Benefits
Medical, dental and vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
Short-term and long-term disability
Life insurance
Company
Humana
Humana is a health insurance provider for individuals, families, and businesses.
10,001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.82B2024-03-11Post Ipo Debt· $2.25B
2023-11-02Post Ipo Debt· $1.32B
2023-02-27Post Ipo Debt· $1.25B
Leadership Team
Bruce D. Broussard
President and Chief Executive Officer
Susan M. Diamond
CFO
Recent News
MedCity News
2024-11-13
2024-11-12
Morningstar, Inc.
2024-11-11
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