UMB Financial Corp ยท 3 hours ago
Consumer Services Specialist
MO
Full-time
Remote
Entry Level
$26K/yr - $59K/yr
1+ years exp
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Responsibilities
Interact with customers over the phone by accessing multiple systems in order to answer a variety bank related questions, provide information, resolve problems and cross sell appropriate products.
Continue learning and maintaining skills through classroom training, self-paced online learning and the review of regular department communications.
Performance will be measured based on call quality, talk time, cross sale success rate and demonstration of target competencies with monthly incentive opportunity.
Other duties as assigned.
Qualification
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Required
High School Diploma or equivalent
Proficient in the English language
1-2 years customer service or similar work experience
Knowledge of basic banking products including checking, debit, and credit card accounts
Ability to interact with and manage multiple computer systems to access client information.
Basic understanding of privacy regulations and the need to authenticate customers prior to discussing account information.
Demonstrates the ability to learn and pass assessments/training certificates.
Demonstrates pleasant phone and interaction skills with customers.
Benefits
Paid Time Off
401(k) matching program
Annual incentive pay
Paid holidays
A comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
Health savings
Flexible spending, and dependent care accounts
Adoption assistance
An employee assistance program
Fitness reimbursement
Tuition reimbursement
An associate wellbeing program
An associate emergency fund
Various associate banking benefits
Company
UMB Financial Corp
UMB Financial Corporation is a diversified financial holding company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Terry Kincheloe
Executive Vice President, Interactive Marketing
Shannon Johnson
EVP & Chief Administrative Officer
Recent News
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