The Medical Affairs Company (TMAC) · 3 hours ago

Contact Call Center Specialist (Kennesaw, GA)

Atlanta Metro

Part-time

Remote

Entry Level

$17/hr - $20/hr

2+ years exp

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BiotechnologyConsulting

Growth Opportunities

Hiring Manager

Joi Maxey, CIR

Insider Connection @The Medical Affairs Company (TMAC)

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Responsibilities

First line support for EMC/EUB contact center.

Facilitate three or four-way phone calls between internal on-call physicians and external healthcare professionals and a sometimes a translator.

Log appropriate information in the approved database.

Fielding calls from sales reps, consumers, and healthcare professionals on behalf of all clients

Identify the caller’s needs, input his or her information into the database and manage the call or triage the call to the appropriate Medical Information Specialist

Check client email and voicemail boxes daily.

Document fulfillment.

Execute miscellaneous projects within the Medical Information Department

Qualification

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Fluency in EnglishLocal language proficiencyPharmacy Technician experienceCall center experienceMS Office proficiencyO365 proficiencyOutlook proficiencyCall center databasesCustomer service experience