Be an early applicantLess than 25 applicants

Company

Henry Ford Health · 1 day ago

Contact Center Advocate I

Detroit, MI

Full-time

Onsite

Entry Level

2+ years exp

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H1B Sponsor Likely

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Responsibilities

Under general supervision, follows established protocols to schedule patient appointments for specified practice groups and/or multiple locations in a busy call center.

Performs new patient registration; updates registration and insurance information; responds to telephone inquiries from all callers/customers; follows established protocols for prescription request and/or messaging.

Advocates on the caller/customer behalf to ensure their needs are met.

Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.

Qualification

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Customer service experienceMicrosoft OfficeInstruction skills

Required

High school diploma or G.E.D. equivalent required.

Two years customer service experience.

Strong computer skills and working knowledge of Microsoft Office products.

Maintains the established Quality Assurance & Workforce Adherence goals.

Must have excellent communication skills both verbal and written.

Must display strong listening skills.

Must be willing to instruct others.

Requires the ability to make sound decisions.

Must be able to multi-task.

Preferred

An Associate's degree in business or related field preferred.

Previous HFHS clinical/customer service experience helpful.

Company

Henry Ford Health

Glassdoor

3.7

*Job seekers: please be aware of fraudulent job postings and phishing scams via LinkedIn.

Founded in 1915

Detroit, Michigan, USA

10001+ employees

http://www.henryford.com/

H1B Sponsorship

Henry Ford Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (83)

2022 (153)

2021 (146)

2020 (152)