Brandt Information Services · 1 day ago
Contact Center Agent (Remote)
United States
Full-time
Remote
Entry Level
$12/hr - $12/hr
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Responsibilities
Respond to a high volume of incoming calls, text, and email requests from the public for booking camping, cabin, tour, permit, and day-use facility reservations.
Provide visitors with information about park locations, amenities, pricing, facilities, tour schedules and area attractions.
Make reservations and assist with travel planning for guests.
Make follow-up calls to customers requesting assistance by email or web chat.
Provide User help-desk assistance to reservation system users.
Assist with fulfillment mailings and administrative duties as needed.
Participate in location visits to enhance job/position knowledge.
Work collaboratively with and support other team members.
Qualification
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Required
Previous experience in customer service and data entry.
Knowledge of parks, camping and outdoor recreation.
Excellent verbal and written communication skills.
Outgoing personality with the ability to develop working relationships with customers and client Users.
Confident computer skills and the ability to use multiple systems while answering calls, emails and web chat messages.
Reliable and dependable with the ability to share the schedule to support weekends and early evening shifts.
Internet speeds of 10Mbps or higher (must be able to demonstrate during interview process).
High school diploma or GED required.
Workspace free from distractions, excessive noise, and interruptions.
Benefits
401k Retirement savings plans
Comprehensive paid training for success.
Company
Brandt Information Services
Brandt Information Services is a company that creates technology to administer licenses and permits and develops other software.
Founded in 1985
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Providence Equity PartnersNexPhase Capital
2024-06-05Private Equity· Undisclosed
2018-07-30Private Equity· Undisclosed
Leadership Team
Travis Warren
Chief Executive Officer
Jeffrey Roberts
Chief Technology Officer
Recent News
2023-12-21
2022-03-22
Company data provided by crunchbase
