Be an early applicantLess than 25 applicantsPosted by Agency

Company

HireTalent - Diversity Staffing & Recruiting Firm · 12 hours ago

Contact Center Consultant

United States

Contract

Remote

Senior Level

$53/hr - $53/hr

7+ years exp

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DeliveryHuman Resources

Hiring Manager

Alka Mathur

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Responsibilities

Design, develop, and test complex Self-Service applications using Genesys Cloud and AWS platforms.

Build and implement Genesys bots and AWS Lex bots for enhanced self-service capabilities.

Develop and integrate Chat functionality for web portals.

Integrate with the evoBrix X Medicaid platform using REST and SOAP APIs.

Evaluate and understand highly complex interrelationships and effects among programs, interfacing applications, and platforms.

Design call routing and messaging solutions for seamless user experiences.

Leverage AWS services, including Lambda, API Gateway, S3, SNS for scalable solutions.

Utilize Java Spring Framework for backend development and maintain codebases using Git.

Proficiently use CI/CD pipelines, build tools such as Maven, Jenkins, and version control tools like Git or SVN.

Support and troubleshoot existing applications, resolving issues promptly to meet project milestones or Service Level Agreements (SLAs).

Manage and track incidents, defects, and enhancements through Jira.

Maintain and organize design artifacts in SharePoint or Confluence.

Assist with project releases, maintenance, and security updates to ensure system reliability.

Communicate effectively with the Integration Lead/Manager, providing updates on activities, issues, and risks.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Genesys CloudAWSJavaChatbotsPythonNode.jsPostgresDynamoDBOracleCI/CD pipelinesMavenJenkinsGitSVNDockerKubernetesPHIPIIHIPAA complianceCollaborative

Required

Bachelor’s degree in computer science, Information Technology, or a related field

7+ years of experience with Genesys Cloud Platform, AWS. Other contact center systems (e.g., Amazon Connect, Avaya) is also a plus

Strong expertise in backend systems for service-oriented architectures

Experience with chatbots, voice assistants, or AI-driven products is a plus

Experienced in the Java and other programming languages like Python, Node.js is also a plus

Strong expertise with relational databases, including Postgres, DynamoDB, and Oracle

Proficient in CI/CD pipelines and tools such as Maven, Jenkins, and version control tools like Git or SVN

Detail-oriented, capable of managing multiple priorities, and thrive in a collaborative, fast-paced environment

Preferred

Experience in healthcare systems, and with a strong understanding of PHI, PII, and HIPAA compliance requirements

Experience in containerization using Docker or Kubernetes

Company

HireTalent - Diversity Staffing & Recruiting Firm

HireTalent is a certified Minority Business Enterprise (MBE) workforce solutions firm, specializing in securing the best talent fits in Executive/Retained Search, Direct Hire Placements, MSP, SOW, and nationwide hiring program management and support.

Founded in 1997

New York, New York, USA

501-1000 employees