CBTS ยท 2 days ago
Contact Center Development Operations Engineer II
United States
Full-time
Remote
Senior Level, Lead/Staff
$105K/yr - $139K/yr
10+ years exp
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Responsibilities
Implement advanced Contact Center solutions using Five9, Avaya AEP, and Cisco Webex Contact Center.
Implement Contact Center Adjacent technologies from Calabrio, Verant, eGain, etc.
Collaborate with clients to understand their business requirements and translate them into technical solutions.
Optimize existing customer interaction systems for better performance and user experience.
Provide technical leadership and guidance during the implementation of Contact Center Solutions.
Conduct regular system audits and generate reports on system performance and customer satisfaction metrics.
Work closely with cross-functional teams, including Project Managers, Business Analysts, and Developers, to ensure seamless solution delivery.
Stay updated with the latest trends and advancements in Contact Center technologies and apply them to enhance service offerings.
Support escalations from the service desk and be available for on-call responsibilities.
Qualification
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Required
Two years of College or Technical School resulting in an Associate's Degree or equivalent
10 plus Years of Experience providing support and development for Contact Center solutions.
Experience with Contact Center Solutions, for example, Five9, Avaya AEP, Cisco Webex Contact Center, AWS Connect, Google CCAI, and Cisco CPaaS.
Proven track record of delivering IVR solutions that enhance customer experience.
Proficiency in scripting and programming languages relevant to Contact Center Solutions.
Understanding of voice and telephony protocols, SIP, VoIP, and related technologies.
Company
CBTS
CBTS provides end-to-end IT and communications solutions that allow businesses to improve efficiency, enable innovation, and mitigate risk.
1001-5000 employees
H1B Sponsorship
CBTS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2024-02-06Acquired
Leadership Team
Steve Lankard
CTO and VP Technology Solutions, U.S.
Phil Clark
SVP, National Territory Sales
Recent News
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