Marine Credit Union · 2 hours ago
Contact Center Specialist Remote - Multiple Branch Locations
La Crosse-Onalaska Area
Full-time
Remote
Entry Level
2+ years exp
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Responsibilities
Serve credit union membership by providing service and information in a pleasant, professional, and efficient manner via telephone or other forms of correspondence.
Accurately verify members and be on the frontline of fraud prevention.
Research and resolve member questions, issues, and complaints concerning credit union memberships with one call resolution.
Act as a liaison between the member and back-office departments within the credit union owning the member relationship creating a member first mindset.
Assist members with complex problems to provide resolution and provide proper follow up.
Provide routine account maintenance and process account transactions per member request.
Provide technical support to members for digital banking and online account opening.
Educate members on most efficient way to do their business with the credit union.
Advance member lives through active listening to member needs and offering solutions through the credit union products and services.
Ensure that all credit union members and employee related business are kept in the strictest confidence.
Provide exceptional customer service to members and internal staff of the credit union.
Be a member advocate by actively listening to members and applying solutions.
Maintain knowledge including but not limited to: loan servicing, account opening, wire transactions, debit card maintenance, digital banking, fraud, and transactions.
Abide by all applicable regulations, policies, and procedures set forth by Marine Credit Union.
Provide timely, complete, and accurate information to members.
Achieve daily metrics related to number of members helped through effective time management.
Successfully resolve member issues and complaints with one call resolution.
Ability to multi-task while using computer programs.
Qualification
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Required
A minimum of 2 years previous customer service experience.
High School Diploma or equivalent required.
Excellent written, verbal, and interpersonal communication skills.
Ability to work independently and within a team.
Detail oriented with strong computer skills.
Strong analytical and problem-solving skills.
Ability to build influential relationships with internal and external members of the credit union.
Effective conflict management skills.
Ability to use judgement and work independently to solve day-to-day problems within established guidelines.
Proven sales ability to identify member needs and offer products or services to improve the member impact.
Candidates must be available from 8 AM – 5 PM Monday – Friday and one Saturday per month from 8 AM – 1 PM.
Serve credit union membership by providing service and information in a pleasant, professional, and efficient manner via telephone or other forms of correspondence.
Accurately verify members and be on the frontline of fraud prevention.
Research and resolve member questions, issues, and complaints concerning credit union memberships with one call resolution.
Act as a liaison between the member and back-office departments within the credit union owning the member relationship creating a member first mindset.
Assist members with complex problems to provide resolution and provide proper follow up.
Provide routine account maintenance and process account transactions per member request.
Provide technical support to members for digital banking and online account opening.
Educate members on most efficient way to do their business with the credit union.
Advance member lives through active listening to member needs and offering solutions through the credit union products and services.
Ensure that all credit union members and employee related business are kept in the strictest confidence.
Provide exceptional customer service to members and internal staff of the credit union.
Be a member advocate by actively listening to members and applying solutions.
Maintain knowledge including but not limited to: loan servicing, account opening, wire transactions, debit card maintenance, digital banking, fraud, and transactions.
Abide by all applicable regulations, policies, and procedures set forth by Marine Credit Union.
Provide timely, complete, and accurate information to members.
Achieve daily metrics related to number of members helped through effective time management.
Successfully resolve member issues and complaints with one call resolution.
Ability to multi-task while using computer programs.
Preferred
Previous experience with phone related work highly desired.
Experience working within a financial banking or sales role a plus.
Post-secondary education preferred.
Previous experience working in a remote setting or environment.
Benefits
Comprehensive benefits package for full-time employees
PTO and paid holiday program
Additional PTO when our employees volunteer
Excellent paid training
On-going professional development opportunities
Values internal mobility
Company
Marine Credit Union
Marine Credit Union is built on the strong belief that members are more than a credit score and committed to providing financial services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Darrick Weeks
President/ CEO
Joe Liethen CPA
Chief Financial Officer
Recent News
2022-08-24
American Banker
2022-01-13
2022-01-10
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