Brainrider · 3 hours ago
Content Operations Manager
United States
Full-time
Remote
Mid Level
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Hiring Manager
Victoria Fitzgibbons
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Responsibilities
Plan, direct, and coordinate creative projects with an external vendor
Oversee the communication between internal stakeholders and external vendor, and lead project milestones and deliverables
Present and explain proposals, reports and findings to internal stakeholders
Analyze program scope, technology, resource needs and market demand, to plan and assess the feasibility of projects
Review and recommend or approve contracts and cost estimates, POs and budgeting
Work closely with Policy, Privacy, Legal, Developer Relations Engineering, TPMs and Comms teams to identify gaps in resources, education and experience for third party developers
Propose solutions for those gaps by working with relevant partners, external vendor, and advocating for platform level solutions to common issues
Manage, produce and distribute reports: Voice of Developer, monthly reports, retrospectives, business lookbacks, trends and findings
Support the education program’s goals by improving the experience, growing engagement and awareness, and actioning gathered feedback
Manage post-production lifecycle of assets: location + maintenance of education course links and resources (G2M plans, docs pages, canned responses, store ops, dev support)
Act as the main point of contact for internal escalations, education and support regarding the developer experience
Manage internal operations and process for all developer communications with designated points of contact
Provide content scope and strategy for the Trusted Developer Essentials program
Help shape and evangelize content standards
Develop lightweight, repeatable processes, workflows and content templates that keep the team nimble and successful in a culture that values moving fast and iterating quickly
Qualification
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Required
Bachelor's degree in a technical, liberal arts, legal or business-related field
Experience in developing content
Understanding of the importance of platform requirements
Experience managing confidential data
Experience working independently and collaboratively
Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods
Experience with producing metric-related reports, utilizing dashboards for insights and data gathering
Experience managing and organizing multiple large document files with varying deadlines
Excellent verbal and written communication skills
Self-motivated, persuasive, and analytical
Computer knowledge and various programs such as Google Suite, excel, and project management tools
Experience managing creative projects with multiple stakeholders, leading meetings and project milestone plans
Experience with supporting and growing programs (education or otherwise)
Knowledge of educational experiences, engagement and awareness strategies, and copywriting/communications experience
Preferred
Experience generally supporting compliance programs
Experience working with third-party developers or customers
Experience with data privacy, platform policies, and app review processes
Experience working in a global, large-scale, complex, fast-paced environment and dealing with ambiguity
Familiarity with the VR or gaming industry
Benefits
Paid vacation
Work from home (WFH) support and set-up assistance
A wide variety of other great perks
Company
Brainrider
At Brainrider, we are dedicated to being a people-first marketing and creative services partner you can rely on.
Founded in 2010
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Nolin LeChasseur
Co-Founder & Chief Marketing Officer
S
Scott Armstrong
GM & Founding Partner
Company data provided by crunchbase
