ICUC · 22 hours ago

Content Specialist

Texas, United States

Full-time

Remote

Mid Level

$14.75/hr - $15/hr

Maximize your interview chances

Customer ServiceSocial Media Management

No H1B

Insider Connection @ICUC

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Review, monitor, moderate, and respond to comments posted to our clients’ social channels (Facebook, Instagram, etc.) on behalf of our clients using their unique brand voice.

Craft creative written content to encourage participation and increase engagement across our clients’ social channels.

Provide our clients’ audience with an excellent experience through the clients’ social channels.

Escalate issues, observations, opportunities, and insights through the relevant channels.

Understand our clients’ social media strategy, tone-of-voice, and brand guidelines, to communicate with their audience efficiently.

Ensure the online community's safety policies and brand guidelines are being followed by all members.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Social media moderationContent creationEnglish fluencyCustomer service skillsBrand voice adaptationSocial media platformsContent moderation knowledge

Required

Exceptional written communication (spelling, grammar, syntax, etc.) in English. Native fluency is required. Additional languages are an asset.

Residency in the USA.

Open and flexible availability to work a combination of the eight-hour shifts noted above throughout the week and weekends. Unfortunately, we are unable to accommodate any limitations in availability.

Professional experience moderating and engaging across all social media platforms.

Experience writing, editing, and creating engaging content in the social media space using brand voice while following established guidelines.

The ability to tailor your written tone and voice to match each customer.

Exceptional customer service skills.

Knowledge of, experience with, and a genuine interest in content being moderated in multiple industries.

Reliable high-speed internet with no data restrictions.

An active Facebook account.