KellyMitchell Group · 2 days ago

Content Strategist

Portland, OR

Contract

Onsite

Mid, Senior Level

5+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

Human ResourcesInformation Technology

Insider Connection @KellyMitchell Group

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Partner cross-functionally with Operations, Customer Success, Product, Self-Service and Automation, and Quality Assurance teams to improve customer experiences and reduce operational expenses

Develop, publish, and maintain help articles and chatbot knowledge embeddings in the Content Management System

Critically review analyst procedures and job aids for logic, usability, and completeness

Conduct content audits and gap analyses to identify process inefficiencies

Monitor user feedback and metrics for optimization opportunities

Manage stakeholder relationships and collaborate with cross-functional teams for content alignment and customer experience optimization

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Documentation ManagementTraining DevelopmentChange ManagementFinancial Services KnowledgeClear CommunicationAttention to DetailAdaptability

Required

BA or BS with 5+ years of professional experience

Clear, concise communication and the ability to distill complex concepts and information into simple language

Exceptional organization and attention to detail

Experience developing and managing desktop procedures, training content, internal documentation, Help Center content and/or change management in financial services or other highly regulated industries

Flexible and adaptable to the evolving needs of a high-growth and fast-paced organization