Charlie Health · 7 hours ago

Continuing Care Coordinator

Remote, United States

Full-time

Remote

Entry, Mid Level

$52K/yr - $60K/yr

2+ years exp

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Responsibilities

Ensure a supportive, positive experience for clients and referral sources / external providers

Work directly with clients, families, and referral sources to understand their needs and preferences

Make accurate and timely referrals to aftercare resources for clients discharging from Charlie Health

Use and maintain a nationwide provider database to identify appropriate referral options

Make referrals using external provider’s preferred communication channels

Follow-up with clients and/or external providers to verify placement

Communicates with referral providers about new referrals and ensures that the facility/provider has all necessary information to consider a referral; assists with ensuring that all receiving providers have all necessary clinical materials and information.

Documents case management contacts in progress notes, communicates with therapists/case managers and treatment team about contact and updates on the status of discharge planning

Collaborate closely with internal stakeholders at Charlie Health (e.g., clinical team, admissions team) as needed to fulfill job responsibilities

Work closely with the Clinical Outreach and Partnerships teams to build a deep understanding of referral sources and the services they provide

Adhere to stated policies and procedures and achieve performance metrics goals

Qualification

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Relationship-building skillsHealthcare experienceCustomer-facing rolesCase managementDischarge planningReferral relationsOutreach experienceSalesforce proficiencyGoogle Suite proficiencyMS Office proficiencyMetrics-oriented mindsetBilingual English proficiency

Required

Bachelor’s degree in health sciences, communications, psychology, social work, or related field

Minimum of 2 years of relevant work experience (e.g., experience in healthcare, preferably in customer / patient-facing roles such as case management, discharge planning, referral relations, admissions, or outreach)

Strong interpersonal, relationship-building and listening skills

Metrics- and results-oriented mindset, with experience working against concrete targets

Excellent written and verbal communication skills

Extreme organization and attention to detail

Work authorized in the United States and native or bilingual English proficiency

Ability to thrive in a fast-paced environment and learn quickly

Proficient in Salesforce and Google Suite/MS Office