C4 Technical Services · 2 days ago

Contract Specialist

St Paul, MN

Contract

Remote

Entry, Mid Level

2+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

Information TechnologyTelecommunications

Insider Connection @C4 Technical Services

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Provide on-site database and system support

Monitor, collect statistical information, and provide reporting on capacity and system performance

Make recommendations to maintain and improve capacity and system performance based on statistics

Perform diagnostics, testing, and troubleshooting of software, o/s, and database issues

Plan and perform software installation, configuration, upgrade and patching

Plan and perform database configuration, maintenance, upgrade and patching

Perform and manage system and database backups

Perform manual switch to redundant system / database components in case of system failure

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SQLTechnical DocumentationHelp Desk ToolsDatabase AdministrationIncident TroubleshootingPerformance MonitoringService Level AgreementsProblem-SolvingCommunication

Required

Bachelor's degree in a technical field such as computer science, computer engineering or related field required

2-4 years experience required

Experience in providing technical support, covering database administration and operations to include monitoring maintenance capacity, performance monitoring/planning and incident/problem troubleshooting and resolution

Strong knowledge of SQL

Understanding of Help Desk tools and trouble ticket tracking processes

Understanding of support agreements and their implied service levels

Proven ability to write excellent technical documentation