Gray Dawes Travel · 3 hours ago
Corporate Travel Team Leader
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Responsibilities
Set and communicate operational service standards in accordance with company policy and objectives. Day to day operational running of the team including absences, rota and holidays.
Identify and agree individual and team service targets and performance objectives that will support the business in achieving its overall business goals.
Monitor and review all performance indicators, taking appropriate action when performance standards are not achieved.
Establish and implement best operational working practices, policies and processes, ensuring that they are documented, monitored, reviewed and developed.
Promote and maintain a 'Customer First' culture in all areas, so that service standards are prioritised, and everyone is committed to the on-going achievement and improvement of service standards.
Work closely with other departments to ensure that operational service standards are fully integrated with every other business function so that clients receive a 'seamless' service.
Monitor team service failures, discuss and resolve any problems with the relevant consultant and liaise with customer service team as required.
Work closely with all Account Managers to continually review and improve service standards to clients.
Measure and report on the performance of your team against client Service Level Agreements, making recommendations for improvements.
Deputise for the Operations Manager if required.
Qualification
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Required
Previous experience of working in business travel
Thorough knowledge and understanding of how corporate travel fares are built
Excellent telephone manner
Excellent verbal reasoning skills
Great attention to detail
Proven track record of providing excellent customer service in a B2B environment
Ability to lead by example and be an ambassador for service excellence
Strong team player
Thorough knowledge and understanding of all operational processes and how they fit with the rest of the business
Able to interpret and report on data
Ability to achieve respect of colleagues
Preferred
Experience using Travelport and Sabre
VA1 and 2 certified or equivalent
Benefits
$34-$38 per hour dependant on experience
Uncapped incentive scheme - currently under review
Annual profit related bonus
Health benefits including, medical, dental and vision
Flexible Spending Accounts
A relaxed, informal & caring working environment Opportunities for progression
Homeworking & Hybrid
Paid time off
Work from home
Company
Gray Dawes Travel
At Gray Dawes Travel we recognise we’re not just there to secure the best travel fares, the most innovative itineraries, the slickest online tools or the most experienced consultants.
Funding
Current Stage
Growth StageRecent News
Business Travel News
2024-01-20
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