Corporate Travel Team Leader @ Gray Dawes Travel | Jobright.ai
JOBSarrow
RecommendedLiked
0
Applied
0
External
0
Corporate Travel Team Leader jobs in New York, United States
Be an early applicantLess than 25 applicants
company-logo

Gray Dawes Travel · 3 hours ago

Corporate Travel Team Leader

ftfMaximize your interview chances
Travel Arrangements
Hiring Manager
Naomi Telgt
linkedin

Insider Connection @Gray Dawes Travel

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Set and communicate operational service standards in accordance with company policy and objectives. Day to day operational running of the team including absences, rota and holidays.
Identify and agree individual and team service targets and performance objectives that will support the business in achieving its overall business goals.
Monitor and review all performance indicators, taking appropriate action when performance standards are not achieved.
Establish and implement best operational working practices, policies and processes, ensuring that they are documented, monitored, reviewed and developed.
Promote and maintain a 'Customer First' culture in all areas, so that service standards are prioritised, and everyone is committed to the on-going achievement and improvement of service standards.
Work closely with other departments to ensure that operational service standards are fully integrated with every other business function so that clients receive a 'seamless' service.
Monitor team service failures, discuss and resolve any problems with the relevant consultant and liaise with customer service team as required.
Work closely with all Account Managers to continually review and improve service standards to clients.
Measure and report on the performance of your team against client Service Level Agreements, making recommendations for improvements.
Deputise for the Operations Manager if required.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Corporate travel experienceTravelportSabreCustomer service excellenceOperational processes knowledgeVerbal reasoning skillsData interpretationLeadership by exampleVA1

Required

Previous experience of working in business travel
Thorough knowledge and understanding of how corporate travel fares are built
Excellent telephone manner
Excellent verbal reasoning skills
Great attention to detail
Proven track record of providing excellent customer service in a B2B environment
Ability to lead by example and be an ambassador for service excellence
Strong team player
Thorough knowledge and understanding of all operational processes and how they fit with the rest of the business
Able to interpret and report on data
Ability to achieve respect of colleagues

Preferred

Experience using Travelport and Sabre
VA1 and 2 certified or equivalent

Benefits

$34-$38 per hour dependant on experience
Uncapped incentive scheme - currently under review
Annual profit related bonus
Health benefits including, medical, dental and vision
Flexible Spending Accounts
A relaxed, informal & caring working environment Opportunities for progression
Homeworking & Hybrid
Paid time off
Work from home

Company

Gray Dawes Travel

twitter
company-logo
At Gray Dawes Travel we recognise we’re not just there to secure the best travel fares, the most innovative itineraries, the slickest online tools or the most experienced consultants.

Funding

Current Stage
Growth Stage

Leadership Team

leader-logo
Carolann Martini
Chief Customer Officer
linkedin
Company data provided by crunchbase
logo

Orion

Your AI Copilot