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Company

Gray Dawes Travel · 3 hours ago

Corporate Travel Team Leader

New York, United States

Full-time

Remote

Mid Level

$34/hr - $38/hr

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Hiring Manager

Naomi Telgt

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Responsibilities

Set and communicate operational service standards in accordance with company policy and objectives. Day to day operational running of the team including absences, rota and holidays.

Identify and agree individual and team service targets and performance objectives that will support the business in achieving its overall business goals.

Monitor and review all performance indicators, taking appropriate action when performance standards are not achieved.

Establish and implement best operational working practices, policies and processes, ensuring that they are documented, monitored, reviewed and developed.

Promote and maintain a 'Customer First' culture in all areas, so that service standards are prioritised, and everyone is committed to the on-going achievement and improvement of service standards.

Work closely with other departments to ensure that operational service standards are fully integrated with every other business function so that clients receive a 'seamless' service.

Monitor team service failures, discuss and resolve any problems with the relevant consultant and liaise with customer service team as required.

Work closely with all Account Managers to continually review and improve service standards to clients.

Measure and report on the performance of your team against client Service Level Agreements, making recommendations for improvements.

Deputise for the Operations Manager if required.

Qualification

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Corporate travel experienceTravelportSabreCustomer service excellenceOperational processes knowledgeVerbal reasoning skillsData interpretationLeadership by exampleVA1

Required

Previous experience of working in business travel

Thorough knowledge and understanding of how corporate travel fares are built

Excellent telephone manner

Excellent verbal reasoning skills

Great attention to detail

Proven track record of providing excellent customer service in a B2B environment

Ability to lead by example and be an ambassador for service excellence

Strong team player

Thorough knowledge and understanding of all operational processes and how they fit with the rest of the business

Able to interpret and report on data

Ability to achieve respect of colleagues

Preferred

Experience using Travelport and Sabre

VA1 and 2 certified or equivalent

Benefits

$34-$38 per hour dependant on experience

Uncapped incentive scheme - currently under review

Annual profit related bonus

Health benefits including, medical, dental and vision

Flexible Spending Accounts

A relaxed, informal & caring working environment Opportunities for progression

Homeworking & Hybrid

Paid time off

Work from home

Company

Gray Dawes Travel

At Gray Dawes Travel we recognise we’re not just there to secure the best travel fares, the most innovative itineraries, the slickest online tools or the most experienced consultants.

Founded in 1927