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Company

Original Job Post

myGwork - LGBTQ+ Business Community · 3 days ago

Coworking Community Manager

New York, NY

Full-time

Onsite

Entry, Mid Level

3+ years exp

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Responsibilities

Assist the Center Manager with conducting tours and qualifying incoming leads

Manage client onboarding and welcome experience from office setup to meeting needs of full move-in process

Support new member orientation to the workplace

Collect and process payments

Maintain member portal, keeping information current

Help with member retention and ensure positive client experiences

Utilize a variety of coworking software applications to manage the space and membership data

Submit maintenance tickets for repairs to the facility and key equipment

Manage client issues, technology troubleshooting as needed, and escalate to Center Manager if needed

Attend to kitchen throughout the day, light clean up, coffee machine maintenance, unload dishwasher, etc.

Ensure light cleaning is conducted throughout the coworking center

Deliver a range of services and customer initiatives to ensure exceptionally high levels of customer satisfaction are consistently delivered with a focus on continual improvement

Develop a strong rapport with customers by developing good business relationships, reacting to feedback, and resolving customer challenges

Act as a host of the workplace while facilitating the interaction of the community

Be well known, easily recognized, and well appreciated by the employees

Drive behavioral changes needed to support a coworking space (i.e. hoteling etiquette)

Review client experience and identify areas for improvement

Foster a sense of inclusivity where fresh ideas are welcome

Build a quarterly calendar of coworking events that engage all stakeholders: Current members, Future members, Local community

Create robust programming and event program within Flex budget

Oversee events, including catering, event check-in, and clean-up

Curate a robust offering of meaningful programming for Center members and visitors

Create marketing collateral for events and programming initiatives

Plan open-house events that align with Center Manager's marketing strategy

Manage communications within the space and through digital vehicles

Negotiate event and programming vendor contracts

Maintain vendor relationships, agreements, certificates of insurances, commission reports, and preferred/non-preferred status

Process all event accounts receivable checks and other financial reporting in a timely manner

Other reports, duties, meetings TBD

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Coworking software applicationsLocal lawsEvent planningSalesAccount managementBusiness developmentClient onboarding processesFacility equipment maintenanceSocial media managementTechnology troubleshootingProblem-solvingTime managementCommunicationInterpersonalTeamworkCustomer satisfactionRelationship-buildingReal Estate Industry ExperienceLGBTQ+ Business Community FamiliarityCoworking Industry Trends KnowledgeVendor Contract NegotiationFinancial ReportingMarketingCertifications in Customer ServiceAdditional Language ProficiencyInterpersonal CommunicationCustomer Service