Credit Acceptance Corporation · 19 hours ago
Credit Acceptance Corporation | Bilingual Insurance Specialist GA
Atlanta, GA
Full-time
Remote
Entry Level
$23/hr - $26.91/hr
1+ years exp
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Responsibilities
Oversee a specialized group of accounts within the Insurance Department and handle all accounts that have a property damage claim against the vehicle.
Protect Credit Acceptance’s interest in the account by ensuring our name is listed on any Insurance settlement check that may be issued for repairs to a vehicle or for a total loss of the vehicle.
Handle a specialized group of accounts within the Insurance Department to process all paperwork necessary to complete GAP claims for consumers that have purchased supplemental GAP Insurance with their vehicles.
Protect Credit Acceptance’s interest and ensure Credit Acceptance receives any proceeds issued by the Insurance Companies.
Work a route of accounts to settle insurance claims.
Take inbound and make outbound calls using the Artiva Call flow.
Recommend vehicles for repossession when necessary.
Fill out necessary paperwork pertaining to insurance claims.
Assist in gathering documents for GAP Claims.
Communicate with cross functional departments in settling claims.
Collect on past due balances while insurance claims are pending.
Process necessary paperwork pertaining to GAP Claims.
Calculate NY GAP adjustments.
Insurance claims need to be settled as quickly as possible. We measure your effectiveness based on total number of claims settled and your cycle time.
You are responsible for settling claims compliantly. Claim Audits will be conducted throughout the month by your leader.
You are responsible for handing calls according to the LEAP policy. Call Evaluations will be conducted throughout the month and measured via NPS Score.
You will need to be open to ongoing feedback aimed at improving performance.
Qualification
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Required
You need to be able to speak clearly, professionally and articulately on the telephone.
You need to be able to talk and type at the same time (talking with consumers and insurance companies while documenting relevant notes).
You need to be comfortable with repetitive tasks, sit and talk on the phone with a headset for up to 90% of the day.
You need to be able to operate office equipment (copy machines, fax, telephone, and keyboard).
You need to be able to document account notes clearly and efficiently.
You need to be able to work independently and in a team environment.
1 year minimum experience in customer service and/or collections in a call center environment.
High school diploma or GED.
Proficiency in spoken and written Spanish.
Have a high-speed internet connection with a minimum of 15mbps download speed.
Preferred
Experience in the finance or automotive industry.
Experience in Insurance/Claims processing.
Experience working with collection systems.
Experience working in a fast pace environment.
Benefits
401(K) match
Adoption assistance
Parental leave
Tuition reimbursement
Comprehensive medical/ dental/vision
Many nonstandard benefits that make us a Great Place to Work
Company
Credit Acceptance Corporation
Springfield, Virginia, US
2-10 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase
